Claims workbench/CLM-2026-028157

Institutional claim · UB-04 · Provider portal

CLM-2026-028157

Heritage Orthopedic Specialists, Orthopedic Surgery. Service 2026-03-25 at outpatient hospital (POS 22). Received 2026-04-13.

Denied

Billed

$10,502.00

1 line

Allowed

$5,776.10

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Deny

CO197

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Nicole Gonzales
Member ID: UHC-80545-64
Date of birth: 1941-02-13
Identity: Verified4 records, confidence 0.99
Claim record: CLMCLM-431364
Relationship: Self, Orlando, FL

Coverage and accumulators

Found by member ID

Plan: MEDICARE-ADV-B MA group GRP-1979
Coverage period: 2024-10-01 to present
Deductible: $364.70 of $500.0073%
Out-of-pocket maximum: $216.28 of $1,000.0022%
Copays: office $25.00, specialist $75.00, emergency $250.00
Physical therapy visits: 5 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI: 3819335712
Network: In network
Rendering NPI: 7190989112
Location: Tampa, FL · TIN 32-1762387
Authorisation / referral: none / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	29881 rev 0360	Knee arthroscopy with meniscectomy	—	1	1	$10,502.00	$5,776.10	—	—	DeniedCO197
Totals						$10,502.00	$5,776.10	—	—

Diagnoses (ICD-10-CM)

1. M17.11 Unilateral primary osteoarthritis, right kneeprincipal
2. M54.50 Low back pain, unspecified
3. S83.241A Other tear of medial meniscus, right knee, initial encounter

Claim header

Patient account: PA-278829
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-005921 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-03-25: MEDICARE-ADV-B (MA), effective 2024-10-01.
Timely filing	Pass		Received 19 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Fail	CO197	29881 require precertification; no authorisation number on the claim. Precertification or authorization absent
Provider network	Pass		In-network provider Heritage Orthopedic Specialists (3819335712).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Orthopedic Specialists2026-03-25 16:06
Established patient presents with unilateral primary osteoarthritis, right knee; symptoms reviewed and vitals within expected range.
SystemSystem: Claims system2026-04-13 06:17
Procedure requires precertification; no authorisation number on the claim and none found in the UM system.

Attachments

Documents received with the claim

Itemized billitemized_PA-278829.pdf6 pages
Itemised statement totalling $10502.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Prior authorisation: 29881 require precertification; no authorisation number on the claim.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-018734	2026-02-09	Mesa Internal Medicine Associates	$242.00	Approved
CLM-2026-000072	2026-01-01	Summit Clinical Laboratories	$115.00	Needs review
CLM-2026-000071	2026-01-01	Canyon Clinical Laboratories	$115.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO197scenario: No auth

Precertification required and absent.

Review queue Member identity