Claims workbench/CLM-2026-028245
Professional claim · CMS-1500 · EDI 837P

CLM-2026-028245

Unity Reference Lab, Clinical Laboratory. Service 2025-12-19 at independent laboratory (POS 81). Received 2026-01-09.

Needs review
Billed
$166.00
3 lines
Allowed
$102.92
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Review
CO16
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-13090-50
Date of birth
1964-04-22
Identity
Verified2 records, confidence 0.97
Claim record
CLMCLM-428039
Relationship
Self, Chandler, AZ

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-1519
Coverage period
2023-01-01 to present
Deductible
$295.09 of $500.0059%
Out-of-pocket maximum
$311.37 of $2,000.0016%
Copays
office $40.00, specialist $75.00, emergency $250.00
Physical therapy visits
20 of 20 used

Provider

Billing and rendering

Billing provider
Unity Reference Lab
Clinical Laboratory · taxonomy 291U00000X
NPI
4372283836
Network
In network
Rendering NPI
4372283836
Location
Phoenix, AZ · TIN 58-9749325
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
180053Comprehensive metabolic panel—11$56.00$34.72——Review
287086Urine culture—11$51.00$31.62——Review
380061Lipid panel—11$59.00$36.58——Review
Totals$166.00$102.92——
Diagnoses (ICD-10-CM)
  • 1. I10 Essential (primary) hypertensionprincipal
Claim header
Patient account
PA-709615
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-002672 (verified, link confidence 0.97).
EligibilityPassActive on 2025-12-19: CHOICE-PLUS-PPO (PPO), effective 2023-01-01.
Timely filingPassReceived 21 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Unity Reference Lab (4372283836).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessReviewCO16Documentation incomplete: “Follow-up for essential (primary) hypertension. Plan discussed, medications reconciled. No”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Unity Reference Lab2025-12-19 18:14

    Follow-up for essential (primary) hypertension. Plan discussed, medications reconciled. Note dictated; signature pending.

  • SystemSystem: Claims system2026-01-09 01:54

    Rendering provider signature missing on the attached note. Development letter sent to provider.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Completeness: Documentation incomplete: “Follow-up for essential (primary) hypertension. Plan discussed, medications reconciled. No”.
  2. AI recommendationPended2026-10-21 14:15
    The claim has been flagged for incomplete documentation (CO16). The clinical note indicates that the plan was discussed and medications were reconciled, but the note is dictated and the signature is pending. Additionally, a development letter has been sent to the provider for the missing signature. The claim will be pended until the documentation is complete.
  3. AI recommendation recordedR. Patel (Claims Examiner II)2026-10-21 14:15 · fc4afec7

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

apac.amazon.nova-pro-v1:0 · prompt adjudicate-v1 · policy v1 · assist mode

Pendedconfidence 0.95 Validated
  • CO16 Claim lacks information needed for adjudication

The claim has been flagged for incomplete documentation (CO16). The clinical note indicates that the plan was discussed and medications were reconciled, but the note is dictated and the signature is pending. Additionally, a development letter has been sent to the provider for the missing signature. The claim will be pended until the documentation is complete.

Evidence cited: [R-completeness][N1][N2]
Latency
1,572 ms
Tokens
1,221 in / 127 out
Cost
$0.0014
Input hash 90abd2ed23db5aa5… · identifiers withheld from the model: name, dob, member_id

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Pre-filled from the AI recommendation. Change anything before you record it.
Outcome
Reason codes *
  • CO16 Claim lacks information needed for adjudication
409 characters
ExaminerR. Patel (Claims Examiner II)
Will apply: pend

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.