Claims workbench/CLM-2026-028250
Professional claim · CMS-1500 · Provider portal

CLM-2026-028250

Heritage Medical Group, Family Medicine. Service 2026-09-01 at office (POS 11). Received 2026-10-04.

DeniedOut of network
Billed
$409.00
3 lines
Allowed
$184.05
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-07476-51
Date of birth
1997-01-10
Identity
Verified5 records, confidence 0.99
Claim record
CLMCLM-413332
Relationship
Self, Eden Prairie, MN

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-6336
Coverage period
2021-11-01 to 2026-07-19
Deductible
$513.43 of $1,000.0051%
Out-of-pocket maximum
$1,420.50 of $4,000.0036%
Copays
office $25.00, specialist $50.00, emergency $250.00
Physical therapy visits
8 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Medical Group
Family Medicine · taxonomy 207Q00000X
NPI
1536032422
Network
Out of network
Rendering NPI
6065535810
Location
Denver, CO · TIN 49-9592909
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
136415Venipuncture—11$18.00$8.10——DeniedCO27
299203Office visit, new patient, low complexity2511$242.00$108.90——DeniedCO27
399213Office visit, established patient, low complexity—11$149.00$67.05——DeniedCO27
Totals$409.00$184.05——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
Claim header
Patient account
PA-272170
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-001358 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-09-01 is after coverage terminated on 2026-07-19.
Expenses incurred after coverage terminated
Timely filingPassReceived 33 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkNoteOut-of-network provider; priced at the out-of-network allowance, balance billing may apply.
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Medical Group2026-09-01 18:52

    Patient seen for low back pain, unspecified.

  • SystemSystem: Claims system2026-10-04 06:41

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-10-04 14:15

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-09-01 is after coverage terminated on 2026-07-19. Provider network: Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0090732026-07-24Harbor Rehabilitation Center$271.00Denied
CLM-2026-0127162026-03-08Meadow Dermatology Clinic$218.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.