Claims workbench/CLM-2026-028317
Professional claim · CMS-1500 · EDI 837P

CLM-2026-028317

Harbor Rehabilitation Center, Physical Therapy. Service 2025-12-29 at office (POS 11). Received 2026-01-27.

Denied
Billed
$376.00
2 lines
Allowed
$233.12
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-22284-67
Date of birth
2000-05-18
Identity
Verified4 records, confidence 0.93
Claim record
CLMCLM-427152
Relationship
Spouse, Denver, CO

Coverage and accumulators

Found by member ID

Plan
NULL PPO group GRP-7197
Coverage period
2024-04-01 to present
Deductible
$184.51 of $500.0037%
Out-of-pocket maximum
$731.60 of $1,500.0049%
Copays
office $20.00, specialist $40.00, emergency $250.00
Physical therapy visits
2 of 20 used

Provider

Billing and rendering

Billing provider
Harbor Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
1139592160
Network
In network
Rendering NPI
3968745737
Location
Mesa, AZ · TIN 48-8489623
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$320.00$198.40——DeniedCO18
297014Electrical stimulation, unattended—11$56.00$34.72——DeniedCO18
Totals$376.00$233.12——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
  • 2. M25.561 Pain in right knee
Claim header
Patient account
PA-473656
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-004818 (verified, link confidence 0.93).
EligibilityPassActive on 2025-12-29: NULL (PPO), effective 2024-04-01.
Timely filingPassReceived 29 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-028316: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Harbor Rehabilitation Center (1139592160).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 2 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Harbor Rehabilitation Center2025-12-29 15:31

    Established patient presents with low back pain, unspecified; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-01-27 00:04

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-01-27 15:06

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-028316: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0028572026-06-02Cornerstone Digestive Health Center$2,502.00Needs review
CLM-2026-0283162025-12-29Harbor Rehabilitation Center$376.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.