Claims workbench/CLM-2026-028423
Professional claim · CMS-1500 · EDI 837P

CLM-2026-028423

Pinecrest Physical Therapy, Physical Therapy. Service 2026-03-26 at office (POS 11). Received 2026-04-10.

Denied
Billed
$604.00
2 lines
Allowed
$374.48
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-32651-31
Date of birth
1959-08-17
Identity
Verified2 records, confidence 0.99
Claim record
CLMCLM-410905
Relationship
Self, Miami, FL

Coverage and accumulators

Found by member ID

Plan
OPTIONS-PPO PPO group GRP-0219
Coverage period
2022-06-01 to present
Deductible
$436.55 of $1,500.0029%
Out-of-pocket maximum
$560.25 of $4,500.0012%
Copays
office $20.00, specialist $75.00, emergency $250.00
Physical therapy visits
16 of 20 used

Provider

Billing and rendering

Billing provider
Pinecrest Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
8748441127
Network
In network
Rendering NPI
3391987666
Location
Miami, FL · TIN 41-8840384
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$376.00$233.12——DeniedCO18
297161PT evaluation, low complexity—12$228.00$141.36——DeniedCO18
Totals$604.00$374.48——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
  • 2. M75.100 Unspecified rotator cuff tear, unspecified shoulder
Claim header
Patient account
PA-397671
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-001112 (verified, link confidence 0.99).
EligibilityPassActive on 2026-03-26: OPTIONS-PPO (PPO), effective 2022-06-01.
Timely filingPassReceived 15 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-028422: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Pinecrest Physical Therapy (8748441127).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 16 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Pinecrest Physical Therapy2026-03-26 17:42

    Follow-up for low back pain, unspecified. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-04-10 06:46

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-028422: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0284222026-03-26Pinecrest Physical Therapy$604.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.