Claims workbench/CLM-2026-028615

Institutional claim · UB-04 · EDI 837I

CLM-2026-028615

Mesa Physical Therapy, Physical Therapy. Service 2026-02-14 at outpatient hospital (POS 22). Received 2026-03-17.

Needs review

Billed

$4,962.00

1 line

Allowed

$2,729.10

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Review

CO50

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Melissa Allen
Member ID: UHC-41301-70
Date of birth: 1954-02-25
Identity: Verified5 records, confidence 0.99
Claim record: CLMCLM-432577
Relationship: Self, Chandler, AZ

Coverage and accumulators

Found by member ID

Plan: OPTIONS-PPO PPO group GRP-0120
Coverage period: 2025-07-01 to present
Deductible: $354.87 of $1,500.0024%
Out-of-pocket maximum: $760.44 of $4,500.0017%
Copays: office $25.00, specialist $40.00, emergency $250.00
Physical therapy visits: 21 of 20 used

Provider

Billing and rendering

Billing provider: Mesa Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI: 7870543981
Network: In network
Rendering NPI: 2095262251
Location: Houston, TX · TIN 58-9513034
Authorisation / referral: PA2026636261 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	70553 rev 0610	MRI brain with and without contrast	—	2	1	$4,962.00	$2,729.10	—	—	Review
Totals						$4,962.00	$2,729.10	—	—

Diagnoses (ICD-10-CM)

1. Z00.00 Encounter for general adult medical examination without abnormal findingsprincipal
2. M25.561 Pain in right knee

Claim header

Patient account: PA-535512
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-016818 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-02-14: OPTIONS-PPO (PPO), effective 2025-07-01.
Timely filing	Pass		Received 31 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2026636261 on file for 70553.
Provider network	Pass		In-network provider Mesa Physical Therapy (7870543981).
Medical necessity	Review	CO50	70553 billed with routine diagnosis Z00.00; clinical notes must support necessity. Not medically necessary per payer policy
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Mesa Physical Therapy2026-02-14 18:06
Patient seen for encounter for general adult medical examination without abnormal findings.
SystemSystem: Claims system2026-03-17 01:40
Member has used the annual physical-therapy visit benefit for the plan year.
AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-03-17 16:00
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

Prior auth letterPA2026636261_approval.pdf2 pages
Utilisation management approval letter for 70553 (MRI brain with and without contrast), valid 2026-02-14 to 2026-05-15.
Itemized billitemized_PA-535512.pdf4 pages
Itemised statement totalling $4962.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Medical necessity: 70553 billed with routine diagnosis Z00.00; clinical notes must support necessity.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-015690	2026-07-12	Heritage Rehabilitation Center	$233.00	Denied
CLM-2026-031405	2026-01-21	Riverside Primary Care Associates	$557.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedLIMscenario: Benefit limit

Annual visit limit exhausted.

Review queue Member identity