Claims workbench/CLM-2026-028753

Institutional claim · UB-04 · Provider portal

CLM-2026-028753

Heritage Community Hospital, Emergency Medicine. Service 2026-09-14 at emergency room (POS 23). Received 2026-10-25.

Denied

Billed

$1,010.00

2 lines

Allowed

$555.50

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Deny

CO18

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Sandra Powell
Member ID: UHC-02733-47
Date of birth: 1996-04-25
Identity: Verified3 records, confidence 0.99
Claim record: CLMCLM-420258
Relationship: Self, Los Angeles, CA

Coverage and accumulators

Found by member ID

Plan: CORE-HMO HMO group GRP-0175
Coverage period: 2021-03-01 to present
Deductible: $198.45 of $1,500.0013%
Out-of-pocket maximum: $13.73 of $3,000.000%
Copays: office $25.00, specialist $60.00, emergency $350.00
Physical therapy visits: 11 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Community Hospital
Emergency Medicine · taxonomy 207P00000X
NPI: 5375971814
Network: In network
Rendering NPI: 5375971814
Location: Atlanta, GA · TIN 80-9992257
Authorisation / referral: none / REF665462

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	99283 rev 0450	Emergency department visit, moderate severity	—	1	1	$775.00	$426.25	—	—	DeniedCO18
2	71046 rev 0320	Chest X-ray, two views	—	1	1,2	$235.00	$129.25	—	—	DeniedCO18
Totals						$1,010.00	$555.50	—	—

Diagnoses (ICD-10-CM)

1. R07.9 Chest pain, unspecifiedprincipal
2. S93.401A Sprain of unspecified ligament of right ankle, initial encounter
3. J18.9 Pneumonia, unspecified organism

Claim header

Patient account: PA-639876
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-040015 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-09-14: CORE-HMO (HMO), effective 2021-03-01.
Timely filing	Pass		Received 41 days after service (limit 90).
Duplicate check	Fail	CO18	Exact duplicate of CLM-2026-028752: same member, date of service, procedures and billing provider. Exact duplicate claim or service
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Heritage Community Hospital (5375971814).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Community Hospital2026-09-14 13:40
Established patient presents with chest pain, unspecified; symptoms reviewed and vitals within expected range.
SystemSystem: Claims system2026-10-25 05:57
System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.
AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-10-25 11:27
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

Itemized billitemized_PA-639876.pdf3 pages
Itemised statement totalling $1010.00 across 2 lines.
Er reported_report_PA-639876.pdf4 pages
Emergency department record: triage acuity 4, chief complaint chest pain, unspecified.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Duplicate check: Exact duplicate of CLM-2026-028752: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-028752	2026-09-14	Heritage Community Hospital	$1,010.00	Approved
CLM-2026-026918	2026-06-17	Pinecrest Clinical Laboratories	$198.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.

Review queue Member identity