Claims workbench/CLM-2026-029591

Institutional claim · UB-04 · Provider portal

CLM-2026-029591

Riverside Regional Medical Center, Emergency Medicine. Service 2026-02-16 at emergency room (POS 23). Received 2026-03-12.

Needs reviewOut of network

Billed

$1,943.00

2 lines

Allowed

$1,068.65

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Review

NET

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Daniel Allen
Member ID: UHC-80230-70
Date of birth: 1944-11-27
Identity: Verified5 records, confidence 0.99
Claim record: CLMCLM-404511
Relationship: Self, Houston, TX

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-7126
Coverage period: 2021-08-01 to present
Deductible: $1,209.12 of $1,500.0081%
Out-of-pocket maximum: $2,061.84 of $6,000.0034%
Copays: office $40.00, specialist $40.00, emergency $150.00
Physical therapy visits: 2 of 20 used

Provider

Billing and rendering

Billing provider: Riverside Regional Medical Center
Emergency Medicine · taxonomy 207P00000X
NPI: 5185579187
Network: Out of network
Rendering NPI: 5185579187
Location: Tempe, AZ · TIN 24-5730797
Authorisation / referral: none / REF734246

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	99283 rev 0450	Emergency department visit, moderate severity	—	1	1	$657.00	$361.35	—	—	Review
2	99284 rev 0450	Emergency department visit, high severity	—	1	2	$1,286.00	$707.30	—	—	Review
Totals						$1,943.00	$1,068.65	—	—

Diagnoses (ICD-10-CM)

1. J18.9 Pneumonia, unspecified organismprincipal
2. S93.401A Sprain of unspecified ligament of right ankle, initial encounter

Claim header

Patient account: PA-970381
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-010420 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-02-16: NAVIGATE-HMO (HMO), effective 2021-08-01.
Timely filing	Pass		Received 24 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		No line requires precertification.
Provider network	Review	NET	Out-of-network emergency visit. Payable at the in-network level if the prudent-layperson standard is met; review the ED record. Out-of-network provider
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Riverside Regional Medical Center2026-02-16 13:54
Established patient presents with pneumonia, unspecified organism; symptoms reviewed and vitals within expected range. Patient presented to the nearest emergency department with acute symptoms; care could not safely be delayed to reach an in-network facility.
SystemSystem: Claims system2026-03-12 00:36
Out-of-network emergency visit. Emergency services are payable at the in-network level when the prudent-layperson standard is met.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-03-12 11:21
Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

Itemized billitemized_PA-970381.pdf5 pages
Itemised statement totalling $1943.00 across 2 lines.
Er reported_report_PA-970381.pdf6 pages
Emergency department record: triage acuity 2, chief complaint pneumonia, unspecified organism.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Provider network: Out-of-network emergency visit. Payable at the in-network level if the prudent-layperson standard is met; review the ED record.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-002638	2026-08-22	Northgate Clinical Laboratories	$104.00	Approved
CLM-2026-018718	2026-02-20	Unity Community Hospital	$1,267.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Oon emergency

Emergency: payable at in-network level.

Review queue Member identity