Claims workbench/CLM-2026-029947
Professional claim · CMS-1500 · EDI 837P

CLM-2026-029947

Pinecrest Behavioral Health, Behavioral Health. Service 2026-08-15 at office (POS 11). Received 2026-10-16.

Denied
Billed
$700.00
2 lines
Allowed
$434.00
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-96329-04
Date of birth
1970-09-14
Identity
Verified5 records, confidence 0.99
Claim record
CLMCLM-402284
Relationship
Spouse, Plano, TX

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-8928
Coverage period
2021-02-01 to present
Deductible
$744.45 of $1,000.0074%
Out-of-pocket maximum
$1,077.95 of $4,000.0027%
Copays
office $30.00, specialist $40.00, emergency $350.00
Physical therapy visits
1 of 20 used

Provider

Billing and rendering

Billing provider
Pinecrest Behavioral Health
Behavioral Health · taxonomy 103T00000X
NPI
2968932766
Network
In network
Rendering NPI
1563891310
Location
Nashville, TN · TIN 20-1333588
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
190837Psychotherapy, 60 minutes—11$294.00$182.28——DeniedCO18
290791Psychiatric diagnostic evaluation2511$406.00$251.72——DeniedCO18
Totals$700.00$434.00——
Diagnoses (ICD-10-CM)
  • 1. F32.1 Major depressive disorder, single episode, moderateprincipal
  • 2. F41.1 Generalized anxiety disorder
Claim header
Patient account
PA-766853
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-002828 (verified, link confidence 0.99).
EligibilityPassActive on 2026-08-15: N/A (PPO), effective 2021-02-01.
Timely filingPassReceived 62 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-029946: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Pinecrest Behavioral Health (2968932766).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Pinecrest Behavioral Health2026-08-15 18:41

    Established patient presents with major depressive disorder, single episode, moderate; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-10-16 06:03

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-10-16 11:13

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Duplicate check: Exact duplicate of CLM-2026-029946: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0299462026-08-15Pinecrest Behavioral Health$700.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.