Claims workbench/CLM-2026-030307
Professional claim · CMS-1500 · EDI 837P

CLM-2026-030307

Sunrise Physical Therapy, Physical Therapy. Service 2026-02-07 at office (POS 11). Received 2026-03-11.

Denied
Billed
$180.00
1 line
Allowed
$111.60
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-38320-21
Date of birth
1973-01-28
Identity
Verified2 records, confidence 0.99
Claim record
CLMCLM-420613
Relationship
Spouse, Sacramento, CA

Coverage and accumulators

Found by member ID

Plan
- PPO group -
Coverage period
2025-01-01 to 2026-01-27
Deductible
$1,581.05 of $3,500.0045%
Out-of-pocket maximum
$4,448.52 of $10,500.0042%
Copays
office $20.00, specialist $75.00, emergency $150.00
Physical therapy visits
18 of 20 used

Provider

Billing and rendering

Billing provider
Sunrise Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
7462471310
Network
In network
Rendering NPI
7756233574
Location
Tampa, FL · TIN 63-7352988
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—31$180.00$111.60——DeniedCO27
Totals$180.00$111.60——
Diagnoses (ICD-10-CM)
  • 1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
  • 2. M54.50 Low back pain, unspecified
Claim header
Patient account
PA-372607
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-018964 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-02-07 is after coverage terminated on 2026-01-27.
Expenses incurred after coverage terminated
Timely filingPassReceived 32 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Sunrise Physical Therapy (7462471310).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsNotePhysical therapy visits used 18 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Sunrise Physical Therapy2026-02-07 14:35

    Established patient presents with unspecified rotator cuff tear, unspecified shoulder; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-03-11 01:25

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Eligibility: Date of service 2026-02-07 is after coverage terminated on 2026-01-27. Benefit limits: Physical therapy visits used 18 of 20.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.