Claims workbench/CLM-2026-030537
Professional claim · CMS-1500 · EDI 837P

CLM-2026-030537

Valley Rehabilitation Center, Physical Therapy. Service 2026-07-22 at office (POS 11). Received 2026-08-16.

Denied
Billed
$245.00
2 lines
Allowed
$151.90
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-85725-47
Date of birth
1962-08-25
Identity
Verified2 records, confidence 0.99
Claim record
CLMCLM-405017
Relationship
Spouse, Tempe, AZ

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-9056
Coverage period
2023-01-01 to present
Deductible
$605.29 of $1,000.0061%
Out-of-pocket maximum
$1,442.27 of $4,000.0036%
Copays
office $20.00, specialist $75.00, emergency $250.00
Physical therapy visits
15 of 20 used

Provider

Billing and rendering

Billing provider
Valley Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
6713462326
Network
In network
Rendering NPI
7662935189
Location
Tempe, AZ · TIN 20-6528291
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—31$177.00$109.74——DeniedCO18
297140Manual therapy, 15 minutes—11,2$68.00$42.16——DeniedCO18
Totals$245.00$151.90——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
  • 2. Z47.1 Aftercare following joint replacement surgery
Claim header
Patient account
PA-215204
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-039026 (verified, link confidence 0.99).
EligibilityPassActive on 2026-07-22: NAVIGATE-HMO (HMO), effective 2023-01-01.
Timely filingPassReceived 25 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-030536: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Valley Rehabilitation Center (6713462326).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 15 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Valley Rehabilitation Center2026-07-22 14:10

    Patient seen for low back pain, unspecified.

  • SystemSystem: Claims system2026-08-16 06:13

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-08-16 09:28

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-030536: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0305362026-07-22Valley Rehabilitation Center$245.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.