Claims workbench/CLM-2026-031394
Professional claim · CMS-1500 · EDI 837P

CLM-2026-031394

Desert Rehabilitation Center, Physical Therapy. Service 2026-05-22 at office (POS 11). Received 2026-06-07.

Denied
Billed
$411.00
2 lines
Allowed
$254.82
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-85075-29
Date of birth
1972-04-06
Identity
Verified4 records, confidence 0.96
Claim record
CLMCLM-427306
Relationship
Self, Houston, TX

Coverage and accumulators

Found by member ID

Plan
MEDICARE-ADV-A MA group GRP-5827
Coverage period
2022-05-01 to 2026-05-21
Deductible
$147.22 of $500.0029%
Out-of-pocket maximum
$701.30 of $2,000.0035%
Copays
office $25.00, specialist $60.00, emergency $150.00
Physical therapy visits
18 of 20 used

Provider

Billing and rendering

Billing provider
Desert Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
1142322233
Network
In network
Rendering NPI
3628319295
Location
Mesa, AZ · TIN 33-5650925
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$188.00$116.56——DeniedCO27
297161PT evaluation, low complexity—11$223.00$138.26——DeniedCO27
Totals$411.00$254.82——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
Claim header
Patient account
PA-502954
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-002148 (verified, link confidence 0.96).
EligibilityFailCO27Date of service 2026-05-22 is after coverage terminated on 2026-05-21.
Expenses incurred after coverage terminated
Timely filingPassReceived 16 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Desert Rehabilitation Center (1142322233).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsNotePhysical therapy visits used 18 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Desert Rehabilitation Center2026-05-22 14:47

    Follow-up for low back pain, unspecified. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-06-07 06:28

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-06-07 12:04

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-05-22 is after coverage terminated on 2026-05-21. Benefit limits: Physical therapy visits used 18 of 20.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.