Claims workbench/CLM-2026-031803
Professional claim · CMS-1500 · Provider portal

CLM-2026-031803

Heritage Digestive Health Center, Gastroenterology. Service 2026-01-30 at office (POS 11). Received 2026-03-22.

Denied
Billed
$269.00
1 line
Allowed
$166.78
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-12402-61
Date of birth
1967-01-23
Identity
Verified4 records, confidence 1.00
Claim record
CLMCLM-416920
Relationship
Self, Chandler, AZ

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-5862
Coverage period
2024-11-01 to present
Deductible
$1,380.46 of $2,500.0055%
Out-of-pocket maximum
$1,195.96 of $5,000.0024%
Copays
office $40.00, specialist $50.00, emergency $150.00
Physical therapy visits
7 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Digestive Health Center
Gastroenterology · taxonomy 207RG0100X
NPI
4437349366
Network
In network
Rendering NPI
4546088392
Location
San Diego, CA · TIN 67-1701611
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199214Office visit, established patient, moderate complexity—11$269.00$166.78——DeniedCO18
Totals$269.00$166.78——
Diagnoses (ICD-10-CM)
  • 1. Z12.11 Encounter for screening for malignant neoplasm of colonprincipal
  • 2. K58.0 Irritable bowel syndrome with diarrhea
Claim header
Patient account
PA-309726
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-008014 (verified, link confidence 1.00).
EligibilityPassActive on 2026-01-30: NULL (PPO), effective 2024-11-01.
Timely filingPassReceived 51 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-031802: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Heritage Digestive Health Center (4437349366).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Digestive Health Center2026-01-30 11:26

    Established patient presents with encounter for screening for malignant neoplasm of colon; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-03-22 00:52

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-03-22 08:34

    Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Duplicate check: Exact duplicate of CLM-2026-031802: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0208572026-05-18Evergreen Orthopedic Specialists$50,331.00Needs review
CLM-2026-0318022026-01-30Heritage Digestive Health Center$269.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.