Claims workbench/CLM-2026-031859

Institutional claim · UB-04 · EDI 837I

CLM-2026-031859

Heritage Orthopedic Specialists, Orthopedic Surgery. Service 2026-06-04 to 2026-06-07 at inpatient hospital (POS 21). Received 2026-07-02.

Needs review

Billed

$34,250.00

1 line

Allowed

$18,837.50

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Review

DUP, HIGH

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Aaron Evans
Member ID: UHC-69781-33
Date of birth: 2005-04-06
Identity: Verified3 records, confidence 0.99
Claim record: CLMCLM-422567
Relationship: Self, Miami, FL

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-0869
Coverage period: 2024-02-01 to present
Deductible: $1,272.77 of $1,500.0085%
Out-of-pocket maximum: $13.39 of $3,000.000%
Copays: office $25.00, specialist $40.00, emergency $350.00
Physical therapy visits: 2 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI: 3819335712
Network: In network
Rendering NPI: 1732829217
Location: Tampa, FL · TIN 32-1762387
Authorisation / referral: PA2026830988 / REF309861

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	27447 rev 0360	Total knee arthroplasty	—	1	1	$34,250.00	$18,837.50	—	—	Review
Totals						$34,250.00	$18,837.50	—	—

Diagnoses (ICD-10-CM)

1. M25.561 Pain in right kneeprincipal
2. M17.11 Unilateral primary osteoarthritis, right knee
3. S83.241A Other tear of medial meniscus, right knee, initial encounter

Claim header

Patient account: PA-498401
Frequency code: 1 (original)
Accident: No
DRG: 470
Admit / discharge: 2026-06-04 to 2026-06-08
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-002545 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-06-04: NAVIGATE-HMO (HMO), effective 2024-02-01.
Timely filing	Pass		Received 25 days after service (limit 90).
Duplicate check	Review	DUP	Same member, date of service and procedures as CLM-2026-031858, billed by a different provider. Possible duplicate
Prior authorisation	Pass		Authorisation PA2026830988 on file for 27447.
Provider network	Pass		In-network provider Heritage Orthopedic Specialists (3819335712).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Review	HIGH	Billed $34,250.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required. Billed amount above auto-pay ceiling

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Orthopedic Specialists2026-06-07 10:01
Established patient presents with pain in right knee; symptoms reviewed and vitals within expected range. Patient was seen earlier the same day by another provider for an unrelated complaint.
SystemSystem: Claims system2026-07-02 01:51
Edit 018 fired on a different billing provider for the same date of service. Needs review before release.

Attachments

Documents received with the claim

Prior auth letterPA2026830988_approval.pdf2 pages
Utilisation management approval letter for 27447 (Total knee arthroplasty), valid 2026-06-04 to 2026-09-02.
Itemized billitemized_PA-498401.pdf6 pages
Itemised statement totalling $34250.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Duplicate check: Same member, date of service and procedures as CLM-2026-031858, billed by a different provider. High-dollar review: Billed $34,250.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-031858	2026-06-04	Lakeside Orthopedic Specialists	$34,250.00	Needs review
CLM-2026-027976	2025-12-06	Unity Primary Care Associates	$448.00	Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Possible duplicate

Different billing provider; separately payable.

Review queue Member identity