Claims workbench/CLM-2026-032129

Professional claim · CMS-1500 · EDI 837P

CLM-2026-032129

Harbor Primary Care Associates, Family Medicine. Service 2026-08-01 at office (POS 11). Received 2026-08-16.

DeniedOut of networkIdentity on hold: CASE-000136

Billed

$514.00

2 lines

Allowed

$231.30

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 20% coinsurance

Rules engine

Deny

CO204

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Sharon Ruiz
Member ID: none on golden record
Date of birth: 1996-02-26
Identity: Provisional1 records, confidence 1.00
Claim record: CLMCLM-429030
Relationship: Self

Coverage and accumulators

Found by name and date of birth

Plan: NAVIGATE-HMO HMO group GRP-9051
Coverage period: 2022-09-01 to present
Deductible: $340.76 of $1,000.0034%
Out-of-pocket maximum: $738.32 of $4,000.0018%
Copays: office $40.00, specialist $60.00, emergency $250.00
Physical therapy visits: 2 of 20 used

Provider

Billing and rendering

Billing provider: Harbor Primary Care Associates
Family Medicine · taxonomy 207Q00000X
NPI: 4898939200
Network: Out of network
Rendering NPI: 2778261737
Location: Austin, TX · TIN 23-1128130
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	99214	Office visit, established patient, moderate complexity	—	1	1	$287.00	$129.15	—	—	DeniedCO204
2	99395	Preventive visit, 18-39 years	—	1	2	$227.00	$102.15	—	—	DeniedCO204
Totals						$514.00	$231.30	—	—

Diagnoses (ICD-10-CM)

1. I10 Essential (primary) hypertensionprincipal
2. E11.9 Type 2 diabetes mellitus without complications
3. M54.50 Low back pain, unspecified

Claim header

Patient account: PA-139530
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 3 needing attention

Check	Result	Code	Detail
Member identity	Fail	IDQ	Member record is in open steward case CASE-000136; payment withheld until the identity is confirmed. Member identity under steward review
Eligibility	Note		Active on 2026-08-01: NAVIGATE-HMO (HMO), effective 2022-09-01. Coverage found by name and date of birth because the claim carried no usable member ID.
Timely filing	Pass		Received 15 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		No line requires precertification.
Provider network	Fail	CO204	Billing provider 4898939200 is out of network and the HMO plan has no out-of-network benefit. Service not covered under the member's plan
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Harbor Primary Care Associates2026-08-01 18:57
Follow-up for essential (primary) hypertension. Plan discussed, medications reconciled.
SystemSystem: Claims system2026-08-16 00:02
Billing provider is out of network and the member's plan has no out-of-network benefit outside of emergencies.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-08-16 12:03
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Member identity: Member record is in open steward case CASE-000136; payment withheld until the identity is confirmed. Eligibility: Active on 2026-08-01: NAVIGATE-HMO (HMO), effective 2022-09-01. Coverage found by name and date of birth because the claim carried no usable member ID. Provider network: Billing provider 4898939200 is out of network and the HMO plan has no out-of-network benefit.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO204scenario: Oon hmo

No out-of-network benefit on this plan.

Review queue Member identity