Claims workbench/CLM-2026-032202
Professional claim · CMS-1500 · EDI 837P

CLM-2026-032202

Canyon Medical Group, Internal Medicine. Service 2026-01-02 at office (POS 11). Received 2026-01-05.

Needs review
Billed
$654.00
2 lines
Allowed
$405.48
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Review
CO16
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-01486-09
Date of birth
1982-06-17
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-403353
Relationship
Self, Plano, TX

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-8972
Coverage period
2025-06-01 to present
Deductible
$9.57 of $1,000.001%
Out-of-pocket maximum
$678.27 of $2,000.0034%
Copays
office $25.00, specialist $60.00, emergency $350.00
Physical therapy visits
13 of 20 used

Provider

Billing and rendering

Billing provider
Canyon Medical Group
Internal Medicine · taxonomy 207R00000X
NPI
8186175484
Network
In network
Rendering NPI
8594205303
Location
Scottsdale, AZ · TIN 27-1772787
Authorisation / referral
none / REF827349

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199214Office visit, established patient, moderate complexity—11$247.00$153.14——Review
299215Office visit, established patient, high complexity2512$407.00$252.34——Review
Totals$654.00$405.48——
Diagnoses (ICD-10-CM)
  • 1. I48.91 Unspecified atrial fibrillationprincipal
  • 2. I10 Essential (primary) hypertension
  • 3. E11.65 Type 2 diabetes mellitus with hyperglycemia
Claim header
Patient account
PA-689780
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-001359 (verified, link confidence 0.99).
EligibilityPassActive on 2026-01-02: NAVIGATE-HMO (HMO), effective 2025-06-01.
Timely filingPassReceived 3 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Canyon Medical Group (8186175484).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessReviewCO16Documentation incomplete: “Patient seen for unspecified atrial fibrillation. Note dictated; signature pending.”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Canyon Medical Group2026-01-02 10:21

    Patient seen for unspecified atrial fibrillation. Note dictated; signature pending.

  • SystemSystem: Claims system2026-01-05 00:10

    Rendering provider signature missing on the attached note. Development letter sent to provider.

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-01-05 14:02

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Completeness: Documentation incomplete: “Patient seen for unspecified atrial fibrillation. Note dictated; signature pending.”.
  2. AI recommendationPended2026-10-21 14:14
    The claim is pended due to incomplete documentation. The clinical note indicates that the patient was seen for unspecified atrial fibrillation, but the note is dictated and the signature is pending [N1]. Additionally, the system note confirms that the rendering provider's signature is missing, and a development letter has been sent to the provider [N2].
  3. AI recommendation recordedR. Patel (Claims Examiner II)2026-10-21 14:14 · 5668242b

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0002882026-06-07Canyon Clinical Laboratories$106.00Approved
CLM-2026-0321962026-02-19Summit Counseling Center$167.00Approved

AI recommendation

apac.amazon.nova-pro-v1:0 · prompt adjudicate-v1 · policy v1 · assist mode

Pendedconfidence 0.95 Validated
  • CO16 Claim lacks information needed for adjudication

The claim is pended due to incomplete documentation. The clinical note indicates that the patient was seen for unspecified atrial fibrillation, but the note is dictated and the signature is pending [N1]. Additionally, the system note confirms that the rendering provider's signature is missing, and a development letter has been sent to the provider [N2].

Evidence cited: [C][DX][L1][L2][PRV][IDN][COV][R-identity][R-eligibility][R-timely_filing][R-duplicate][R-prior_auth][R-network][R-clinical_edit][R-ncci][R-benefit_limit][R-completeness][N1][N2][N3]
Latency
1,876 ms
Tokens
1,272 in / 214 out
Cost
$0.0017
Input hash 2aa05575eea41f31… · identifiers withheld from the model: name, dob, member_id

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Pre-filled from the AI recommendation. Change anything before you record it.
Outcome
Reason codes *
  • CO16 Claim lacks information needed for adjudication
403 characters
ExaminerR. Patel (Claims Examiner II)
Will apply: pend

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.