Claims workbench/CLM-2026-032949
Professional claim · CMS-1500 · EDI 837P

CLM-2026-032949

Evergreen Counseling Center, Behavioral Health. Service 2026-09-01 at office (POS 11). Received 2026-09-24.

Denied
Billed
$220.00
1 line
Allowed
$136.40
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-48436-70
Date of birth
1968-07-25
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-430906
Relationship
Self, Plano, TX

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-6560
Coverage period
2023-03-01 to 2026-07-26
Deductible
$467.81 of $1,500.0031%
Out-of-pocket maximum
$1,506.85 of $6,000.0025%
Copays
office $40.00, specialist $60.00, emergency $250.00
Physical therapy visits
5 of 20 used

Provider

Billing and rendering

Billing provider
Evergreen Counseling Center
Behavioral Health · taxonomy 103T00000X
NPI
9886050688
Network
In network
Rendering NPI
3227561461
Location
Los Angeles, CA · TIN 43-3815206
Authorisation / referral
none / REF671957

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
190834Psychotherapy, 45 minutes—11$220.00$136.40——DeniedCO27
Totals$220.00$136.40——
Diagnoses (ICD-10-CM)
  • 1. F43.10 Post-traumatic stress disorder, unspecifiedprincipal
  • 2. F90.2 ADHD, combined type
Claim header
Patient account
PA-978655
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-036828 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-09-01 is after coverage terminated on 2026-07-26.
Expenses incurred after coverage terminated
Timely filingPassReceived 23 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Evergreen Counseling Center (9886050688).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Evergreen Counseling Center2026-09-01 13:44

    Patient seen for post-traumatic stress disorder, unspecified.

  • SystemSystem: Claims system2026-09-24 00:27

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-09-24 15:29

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Eligibility: Date of service 2026-09-01 is after coverage terminated on 2026-07-26.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0198112026-06-19Pinecrest Family Practice$238.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.