Claims workbench/CLM-2026-033226
Professional claim · CMS-1500 · EDI 837P

CLM-2026-033226

Mesa Physical Therapy, Physical Therapy. Service 2026-09-20 at office (POS 11). Received 2026-10-11.

Denied
Billed
$224.00
1 line
Allowed
$138.88
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
LIM
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-27012-03
Date of birth
1986-01-08
Identity
Verified3 records, confidence 0.99
Claim record
CLMCLM-407023
Relationship
Self, San Antonio, TX

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-4498
Coverage period
2022-09-01 to present
Deductible
$463.84 of $2,500.0019%
Out-of-pocket maximum
$1,994.80 of $5,000.0040%
Copays
office $40.00, specialist $60.00, emergency $250.00
Physical therapy visits
20 of 20 used

Provider

Billing and rendering

Billing provider
Mesa Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
2562004855
Network
In network
Rendering NPI
7334263549
Location
Tampa, FL · TIN 24-8766582
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$224.00$138.88——DeniedLIM
Totals$224.00$138.88——
Diagnoses (ICD-10-CM)
  • 1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
  • 2. Z47.1 Aftercare following joint replacement surgery
Claim header
Patient account
PA-585420
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-013729 (verified, link confidence 0.99).
EligibilityPassActive on 2026-09-20: NULL (PPO), effective 2022-09-01.
Timely filingPassReceived 21 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Mesa Physical Therapy (2562004855).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsFailLIMPhysical therapy visits used 20 of 20 for the plan year.
Benefit limit reached
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Mesa Physical Therapy2026-09-20 10:31

    Established patient presents with unspecified rotator cuff tear, unspecified shoulder; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-10-11 05:27

    Member has used the annual physical-therapy visit benefit for the plan year.

  • AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-10-11 14:22

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Benefit limits: Physical therapy visits used 20 of 20 for the plan year.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedLIMscenario: Benefit limit

Annual visit limit exhausted.