Claims workbench/CLM-2026-033417
Professional claim · CMS-1500 · EDI 837P

CLM-2026-033417

Evergreen Rehabilitation Center, Physical Therapy. Service 2026-09-13 at office (POS 11). Received 2026-09-28.

Needs review
Billed
$252.00
1 line
Allowed
$156.24
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Review
CO16
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-88017-51
Date of birth
1994-08-27
Identity
Verified3 records, confidence 1.00
Claim record
CLMCLM-424083
Relationship
Child, Orlando, FL

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-9521
Coverage period
2023-10-01 to present
Deductible
$379.58 of $1,000.0038%
Out-of-pocket maximum
$795.24 of $4,000.0020%
Copays
office $40.00, specialist $75.00, emergency $350.00
Physical therapy visits
1 of 20 used

Provider

Billing and rendering

Billing provider
Evergreen Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
8258289502
Network
In network
Rendering NPI
8423399731
Location
Phoenix, AZ · TIN 14-6171767
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—31$252.00$156.24——Review
Totals$252.00$156.24——
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
  • 2. M25.561 Pain in right knee
Claim header
Patient account
PA-910519
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-020256 (verified, link confidence 1.00).
EligibilityPassActive on 2026-09-13: UNKNOWN (PPO), effective 2023-10-01.
Timely filingPassReceived 15 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Evergreen Rehabilitation Center (8258289502).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 1 of 20.
CompletenessReviewCO16Documentation incomplete: “Follow-up for aftercare following joint replacement surgery. Plan discussed, medications r”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Evergreen Rehabilitation Center2026-09-13 10:37

    Follow-up for aftercare following joint replacement surgery. Plan discussed, medications reconciled. Note dictated; signature pending.

  • SystemSystem: Claims system2026-09-28 06:53

    Rendering provider signature missing on the attached note. Development letter sent to provider.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Completeness: Documentation incomplete: “Follow-up for aftercare following joint replacement surgery. Plan discussed, medications r”.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.