Claims workbench/CLM-2026-034105
Professional claim · CMS-1500 · EDI 837P

CLM-2026-034105

Lakeside Physical Therapy, Physical Therapy. Service 2025-11-29 at office (POS 11). Received 2026-01-29.

Denied
Billed
$463.00
3 lines
Allowed
$287.06
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-55142-03
Date of birth
1956-01-04
Identity
Verified4 records, confidence 0.94
Claim record
CLMCLM-419818
Relationship
Self, Tampa, FL

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-6278
Coverage period
2025-11-01 to present
Deductible
$1,570.14 of $2,500.0063%
Out-of-pocket maximum
$1,377.10 of $7,500.0018%
Copays
office $20.00, specialist $60.00, emergency $150.00
Physical therapy visits
16 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
4129074496
Network
In network
Rendering NPI
9906820367
Location
Mesa, AZ · TIN 85-1332515
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—31$225.00$139.50——DeniedCO18
297140Manual therapy, 15 minutes—12$60.00$37.20——DeniedCO18
397161PT evaluation, low complexity—11$178.00$110.36——DeniedCO18
Totals$463.00$287.06——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
  • 2. M25.561 Pain in right knee
Claim header
Patient account
PA-125096
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-000323 (verified, link confidence 0.94).
EligibilityPassActive on 2025-11-29: SELECT-EPO (EPO), effective 2025-11-01.
Timely filingPassReceived 61 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-034104: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (4129074496).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 16 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2025-11-29 13:29

    Patient seen for low back pain, unspecified.

  • SystemSystem: Claims system2026-01-29 03:28

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-01-29 08:40

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-034104: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0046492025-12-10Valley Imaging Center$3,624.00Denied
CLM-2026-0341042025-11-29Lakeside Physical Therapy$463.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.