Claims workbench/CLM-2026-034532
Professional claim · CMS-1500 · EDI 837P

CLM-2026-034532

Mesa Physical Therapy, Physical Therapy. Service 2026-02-20 at office (POS 11). Received 2026-03-29.

Denied
Billed
$322.00
3 lines
Allowed
$199.64
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-42124-69
Date of birth
1966-01-20
Identity
Verified3 records, confidence 0.97
Claim record
CLMCLM-426602
Relationship
Self, Tempe, AZ

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-3220
Coverage period
2021-09-01 to present
Deductible
$1,787.12 of $2,500.0071%
Out-of-pocket maximum
$1,938.94 of $10,000.0019%
Copays
office $40.00, specialist $75.00, emergency $250.00
Physical therapy visits
14 of 20 used

Provider

Billing and rendering

Billing provider
Mesa Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
2562004855
Network
In network
Rendering NPI
5160347758
Location
Tampa, FL · TIN 24-8766582
Authorisation / referral
none / REF576295

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$224.00$138.88——DeniedCO18
297140Manual therapy, 15 minutes2512$61.00$37.82——DeniedCO18
397014Electrical stimulation, unattended—12$37.00$22.94——DeniedCO18
Totals$322.00$199.64——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
Claim header
Patient account
PA-112805
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-018543 (verified, link confidence 0.97).
EligibilityPassActive on 2026-02-20: NAVIGATE-HMO (HMO), effective 2021-09-01.
Timely filingPassReceived 37 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-034531: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Mesa Physical Therapy (2562004855).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 14 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Mesa Physical Therapy2026-02-20 17:31

    Follow-up for low back pain, unspecified. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-03-29 01:51

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-03-29 12:05

    Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-034531: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0345312026-02-20Mesa Physical Therapy$322.00Approved
CLM-2026-0284922026-01-24Valley Rehabilitation Center$340.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.