Steward case

CASE-000545

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvfoap9e-34252workflow paused, state held

Side-by-side comparison

Incoming CLM-419297 against 2 candidate identities, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

Field	CLMCLM-419297incoming	#1MBR-022899Isabella Walsh 0.836 rec. Best evidence: NameDate of birth	#2MBR-037423Heather Welch 0.635 rec. Best evidence: none ≥ 0.90
Name	Isabella Walsh	Isabella H Walsh	Heather T Welch
Date of birth	1979-06-04	1979-06-04	1979-04-06
Member ID	—	UHC-12076-16	UHC-33964-15
SSN	—	•••-••-5267	•••-••-4470
Phone	— NULL	2132024417	2082019606
Email	—	isabella.walsh@icloud.com	—
Address	— NULL	8165 Camelback Rd	4656 Pine Dr
City / state / ZIP	— -, null	Orlando, FL, 32827	Fresno, CA, 93790
Group	GRP-8847	GRP-8847	GRP-0795
Plan	MEDICARE-ADV-B	MEDICARE-ADV-B	MEDICARE-ADV-B
Sources, records	CLM1 record	TPA ×1CLM ×4ENR ×16 records	CLM ×55 records

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-022899Isabella Walsh0.83

Matched against TPA-58532, 2 fields compared, weighted score 0.830

Field	Similarity	Weight	Share	Note
Name	0.97	3	50%
Date of birth	1.00	3	50%	exact

Guard: No identifier agreesConflicts: none

Records in this identity

TPATPA-58532Izabella Walsh1979-06-04Scored 0.99
CLMCLM-419300Isabella Walsh1979-06-04Rule 0.99
ENRENR-125448Isabella Walsh1979-06-04Rule 0.99
CLMCLM-419296Isabella Walsh1979-06-04Rule 0.99
CLMCLM-419299Isabella Welsh1979-06-04Scored 0.98
CLMCLM-419298Isabella Welsh1979-06-04Scored 0.98

▶#2MBR-037423Heather Welch0.63

Matched against CLM-409573, 2 fields compared, weighted score 0.626

Field	Similarity	Weight	Share	Note
Name	0.65	3	50%
Date of birth	0.60	3	50%	transposition

Guard: noneConflicts: none

Records in this identity

CLMCLM-409574Heather Welch1979-04-06Scored 1.00
CLMCLM-409573Heathar Welch1979-04-06Scored 0.99
CLMCLM-409572Heathar Welch1979-04-06Scored 0.99
CLMCLM-409575Heather Welch1979-04-06Scored 1.00
CLMCLM-409576Heather Welch1979-04-06Scored 1.00

Case audit

Every transition on this case, sealed into the hash chain

Steward case openedEscalation agent2026-10-19 19:54:3903a06675cb
Escalated CLM-419297, top score 0.83, candidates MBR-022899, MBR-037423

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision

Link to Isabella WalshMBR-022899, score 0.83, 6 recordsLinkLink to Heather WelchMBR-037423, score 0.63, 5 recordsLinkConfirm as a distinct identityCLM-419297 stays on its own golden identity, marked verified.New identityReject record (quarantine)The record's identity is quarantined; nothing downstream may act on it.Reject

Rationale *

At least 8 characters (0/8)

ActorJ. Okafor (Data Stewardship)

Choose an option

Checkpoint: ckpt-run-mvfoap9e-34252
Stage: Human steward
Policy version: v1, threshold 0.85, floor 0.6
Provisional identity: MBR-025103
Opened: 2026-10-19 19:54:36
Top score: 0.83