Steward case

CASE-000966

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvjj6udb-72733workflow paused, state held

Side-by-side comparison

Incoming CLM-406946 against 2 candidate identities, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

Field	CLMCLM-406946incoming	#1MBR-024259Emma Santiago 0.831 rec. Best evidence: NameDate of birth	#2MBR-026985Emma Santiago 0.831 rec. Best evidence: NameDate of birth
Name	Emma I Santiago emma I. santiago	Emma Santiago	Emma Santiago
Date of birth	1995-03-17	1995-03-17	1995-03-17
Member ID	— N/A	UHC-20832-61	—
SSN	—	—	•••-••-0767
Phone	—	9627945315	—
Email	—	—	—
Address	5006 Spring St # 378 5006 Spring Street #378	—	—
City / state / ZIP	Denver, CO, 80228	—	—
Group	GRP-2789	—	—
Plan	—	—	—
Sources, records	CLM1 record	PRV ×11 record	TPA ×11 record

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-024259Emma Santiago0.83

Matched against PRV-22043, 2 fields compared, weighted score 0.830

Field	Similarity	Weight	Share	Note
Name	1.00	3	50%
Date of birth	1.00	3	50%	exact

Guard: No identifier agreesConflicts: none

Records in this identity

PRVPRV-22043Emma Santiago1995-03-17Single record 1.00

▶#2MBR-026985Emma Santiago0.83

Matched against TPA-53046, 2 fields compared, weighted score 0.830

Field	Similarity	Weight	Share	Note
Name	1.00	3	50%
Date of birth	1.00	3	50%	exact

Guard: No identifier agreesConflicts: none

Records in this identity

TPATPA-53046Emma Santiago1995-03-17Single record 1.00

Case audit

Every transition on this case, sealed into the hash chain

Steward case openedEscalation agent2026-10-22 12:43:558af5ce47b9
Escalated CLM-406946, top score 0.83, candidates MBR-024259, MBR-026985

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision

Link to Emma SantiagoMBR-024259, score 0.83, 1 recordLinkLink to Emma SantiagoMBR-026985, score 0.83, 1 recordLinkConfirm as a distinct identityCLM-406946 stays on its own golden identity, marked verified.New identityReject record (quarantine)The record's identity is quarantined; nothing downstream may act on it.Reject

Rationale *

At least 8 characters (0/8)

ActorJ. Okafor (Data Stewardship)

Choose an option

Checkpoint: ckpt-run-mvjj6udb-72733
Stage: Human steward
Policy version: v1, threshold 0.85, floor 0.6
Provisional identity: MBR-040346
Opened: 2026-10-22 12:43:43
Top score: 0.83