CASE-002010

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvfoap9e-9564workflow paused, state held

Side-by-side comparison

Incoming CLM-407421 against 1 candidate identity, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

Field	CLMCLM-407421incoming	#1MBR-013110Gloria Fowler 0.833 rec. Best evidence: NameDate of birth
Name	Gloria Fowler	Gloria Fowler
Date of birth	1964-09-07 9/7/1964	1964-09-07
Member ID	UHC-72716-32	—
SSN	— •••-••-NULL	—
Phone	—	6558588140
Email	— N/A	—
Address	— -	6908 Sage Ct
City / state / ZIP	— UNKNOWN	Tucson, AZ, 85753
Group	GRP-8358	—
Plan	— UNKNOWN	OPTIONS-PPO
Sources, records	CLM1 record	TPA ×2PRV ×13 records

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-013110Gloria Fowler0.83

Matched against TPA-53261, 2 fields compared, weighted score 0.830

Field	Similarity	Weight	Share	Note
Name	1.00	3	50%
Date of birth	1.00	3	50%	exact

Guard: No identifier agreesConflicts: none

Records in this identity

TPATPA-53261Gloria Fowler1964-09-07Scored 1.00
TPATPA-53260Gloria Fowler1964-09-07Scored 1.00
PRVPRV-22197Gloria Fowler1964-09-07Scored 1.00

Case audit

Every transition on this case, sealed into the hash chain

Steward case openedEscalation agent2026-10-19 19:54:395c4d30e555
Escalated CLM-407421, top score 0.83, candidates MBR-013110

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision

Link to Gloria FowlerMBR-013110, score 0.83, 3 recordsLinkConfirm as a distinct identityCLM-407421 stays on its own golden identity, marked verified.New identityReject record (quarantine)The record's identity is quarantined; nothing downstream may act on it.Reject

Rationale *

At least 8 characters (0/8)

ActorJ. Okafor (Data Stewardship)

Choose an option

Checkpoint: ckpt-run-mvfoap9e-9564
Stage: Human steward
Policy version: v1, threshold 0.85, floor 0.6
Provisional identity: MBR-008547
Opened: 2026-10-19 19:54:36
Top score: 0.83