Steward queue/CASE-002388
Steward case

CASE-002388

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvfoap9e-88983workflow paused, state held

Side-by-side comparison

Incoming TPA-57834 against 1 candidate identity, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

FieldTPATPA-57834incoming
#1MBR-018648Jacob Ferguson
0.831 rec.
Best evidence: NameDate of birth
NameJacob M FergusonJacob Ferguson
Date of birth1950-01-07
01/07/1950
1950-01-07
Member ID—
null
UHC-83068-74
SSN——
Phone—
UNKNOWN
—
Email—
-
—
Address846 Lake View Rd—
City / state / ZIPMesa, AZ, 85238—
GroupGRP-6088GRP-6088
PlanCHOICE-PLUS-PPOCHOICE-PLUS-PPO
Sources, recordsTPA1 recordCLM ×11 record

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-018648Jacob Ferguson0.83
Matched against CLM-417739, 2 fields compared, weighted score 0.830
FieldSimilarityWeightShareNote
Name1.00350%
Date of birth1.00350%exact
Guard: No identifier agreesConflicts: none
Records in this identity
  • CLMCLM-417739Jacob Ferguson1950-01-07Single record 1.00

Case audit

Every transition on this case, sealed into the hash chain

  1. Steward case openedEscalation agent2026-10-19 19:54:39952011ffcd
    Escalated TPA-57834, top score 0.83, candidates MBR-018648

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision
At least 8 characters (0/8)
ActorJ. Okafor (Data Stewardship)
Choose an option
Checkpoint
ckpt-run-mvfoap9e-88983
Stage
Human steward
Policy version
v1, threshold 0.85, floor 0.6
Provisional identity
MBR-044476
Opened
2026-10-19 19:54:36
Top score
0.83