Steward queue/CASE-002395
Steward case

CASE-002395

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvfoap9e-34639workflow paused, state held

Side-by-side comparison

Incoming CLM-410691 against 1 candidate identity, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

FieldCLMCLM-410691incoming
#1MBR-028351Lori Webb
0.833 rec.
Best evidence: NameDate of birth
NameLori N WebbLori N Webb
Date of birth1990-07-01
07/01/90
1990-07-01
Member ID—UHC-69037-61
SSN—
•••-••-UNKNOWN
•••-••-7908
Phone—
N/A
3503276683
Email—
UNKNOWN
lori.webb57@gmail.com
Address—
null
2854 Maple Ave
City / state / ZIP—
null, -
Miami, FL, 33172
Group—
-
GRP-9907
Plan—NAVIGATE-HMO
Sources, recordsCLM1 recordCLM ×1TPA ×1ENR ×13 records

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-028351Lori Webb0.83
Matched against TPA-54689, 2 fields compared, weighted score 0.830
FieldSimilarityWeightShareNote
Name1.00350%
Date of birth1.00350%exact
Guard: No identifier agreesConflicts: none
Records in this identity

Case audit

Every transition on this case, sealed into the hash chain

  1. Steward case openedEscalation agent2026-10-19 19:54:39147ebaabef
    Escalated CLM-410691, top score 0.83, candidates MBR-028351

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision
At least 8 characters (0/8)
ActorJ. Okafor (Data Stewardship)
Choose an option
Checkpoint
ckpt-run-mvfoap9e-34639
Stage
Human steward
Policy version
v1, threshold 0.85, floor 0.6
Provisional identity
MBR-025312
Opened
2026-10-19 19:54:36
Top score
0.83