Steward case

CASE-002401

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvjj6udb-40431workflow paused, state held

Side-by-side comparison

Incoming CLM-426397 against 2 candidate identities, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

Field	CLMCLM-426397incoming	#1MBR-010337Juan Santos 0.831 rec. Best evidence: NameDate of birth	#2MBR-037370Jan Santos 0.831 rec. Best evidence: NameDate of birth
Name	Juan Santos	Juan Santos	Jan Santos
Date of birth	1966-06-17	1966-06-17	1966-06-17
Member ID	— -	—	UHC-52788-39
SSN	•••-••-8902	—	—
Phone	—	—	2023610825
Email	—	—	—
Address	963 Willow Ct	—	—
City / state / ZIP	Miami, FL, 33137	—	—
Group	—	GRP-6069	GRP-6069
Plan	—	—	SELECT-EPO
Sources, records	CLM1 record	CLM ×11 record	CLM ×11 record

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-010337Juan Santos0.83

Matched against CLM-426398, 2 fields compared, weighted score 0.830

Field	Similarity	Weight	Share	Note
Name	1.00	3	50%
Date of birth	1.00	3	50%	exact

Guard: No identifier agreesConflicts: none

Records in this identity

CLMCLM-426398Juan Santos1966-06-17Single record 1.00

▶#2MBR-037370Jan Santos0.83

Matched against CLM-426396, 2 fields compared, weighted score 0.830

Field	Similarity	Weight	Share	Note
Name	0.97	3	50%
Date of birth	1.00	3	50%	exact

Guard: No identifier agreesConflicts: none

Records in this identity

CLMCLM-426396Jan Santos1966-06-17Single record 1.00

Case audit

Every transition on this case, sealed into the hash chain

Steward case openedEscalation agent2026-10-22 12:43:5530a2bd1ad8
Escalated CLM-426397, top score 0.83, candidates MBR-010337, MBR-037370

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision

Link to Juan SantosMBR-010337, score 0.83, 1 recordLinkLink to Jan SantosMBR-037370, score 0.83, 1 recordLinkConfirm as a distinct identityCLM-426397 stays on its own golden identity, marked verified.New identityReject record (quarantine)The record's identity is quarantined; nothing downstream may act on it.Reject

Rationale *

At least 8 characters (0/8)

ActorJ. Okafor (Data Stewardship)

Choose an option

Checkpoint: ckpt-run-mvjj6udb-40431
Stage: Human steward
Policy version: v1, threshold 0.85, floor 0.6
Provisional identity: MBR-028197
Opened: 2026-10-22 12:43:43
Top score: 0.83