Steward queue/CASE-003039
Steward case

CASE-003039

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvfoap9e-35323workflow paused, state held

Side-by-side comparison

Incoming TPA-61854 against 1 candidate identity, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

FieldTPATPA-61854incoming
#1MBR-015411Charlotte Kennedy
0.835 rec.
Best evidence: Name
NameCharlotte KennedyCharlotte E Kennedy
Date of birth—
N/A
2008-05-19
Member ID—UHC-67859-40
SSN•••-••-3651•••-••-4830
Phone—
UNKNOWN
2273003289
Email—
NULL
charlotte.kennedy28@proton.me
Address—1168 Apache Blvd
City / state / ZIP—
NULL, null, UNKNOWN
San Diego, CA, 92146
GroupGRP-0284GRP-2721
Plan—
-
NAVIGATE-HMO
Sources, recordsTPA1 recordCLM ×2TPA ×1ENR ×25 records

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-015411Charlotte Kennedy0.83
Matched against CLM-410850, 1 field compared, weighted score 0.830
FieldSimilarityWeightShareNote
Name0.983100%
Guard: No identifier agreesConflicts: none
Records in this identity

Case audit

Every transition on this case, sealed into the hash chain

  1. Steward case openedEscalation agent2026-10-19 19:54:3967e9324a5a
    Escalated TPA-61854, top score 0.83, candidates MBR-015411

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision
At least 8 characters (0/8)
ActorJ. Okafor (Data Stewardship)
Choose an option
Checkpoint
ckpt-run-mvfoap9e-35323
Stage
Human steward
Policy version
v1, threshold 0.85, floor 0.6
Provisional identity
MBR-025685
Opened
2026-10-19 19:54:36
Top score
0.83