Steward queue/CASE-003493
Steward case

CASE-003493

Name and date of birth agree but no identifier (member ID, SSN, phone, email or address) confirms it.

OpenCheckpointckpt-run-mvfoap9e-73554workflow paused, state held

Side-by-side comparison

Incoming CLM-428137 against 1 candidate identity, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

FieldCLMCLM-428137incoming
#1MBR-044178Sarah Howell
0.831 rec.
Best evidence: NameDate of birth
NameSarah N HowellSarah Howell
Date of birth1953-06-091953-06-09
Member ID—UHC-91177-68
SSN—
•••-••-NULL
•••-••-6647
Phone6255821797
625.582.1797
—
Email——
Address6005 Cedar Ln—
City / state / ZIPPhoenix, AZ, 85018—
Group——
PlanCHOICE-PLUS-PPO—
Sources, recordsCLM1 recordCLM ×11 record

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-044178Sarah Howell0.83
Matched against CLM-428136, 2 fields compared, weighted score 0.830
FieldSimilarityWeightShareNote
Name1.00350%
Date of birth1.00350%exact
Guard: No identifier agreesConflicts: none
Records in this identity
  • CLMCLM-428136Sarah Howell1953-06-09Single record 1.00

Case audit

Every transition on this case, sealed into the hash chain

  1. Steward case openedEscalation agent2026-10-19 19:54:3942559738ee
    Escalated CLM-428137, top score 0.83, candidates MBR-044178

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision
At least 8 characters (0/8)
ActorJ. Okafor (Data Stewardship)
Choose an option
Checkpoint
ckpt-run-mvfoap9e-73554
Stage
Human steward
Policy version
v1, threshold 0.85, floor 0.6
Provisional identity
MBR-040576
Opened
2026-10-19 19:54:36
Top score
0.83