Steward queue/CASE-004121
Steward case

CASE-004121

Too few fields present at source to decide automatically.

OpenCheckpointckpt-run-mvfoap9e-79471workflow paused, state held

Side-by-side comparison

Incoming CLM-400863 against 1 candidate identity, green agrees, red conflicts, raw bronze value shown beneath when normalisation changed it

FieldCLMCLM-400863incoming
#1MBR-034344Joan Lane
0.832 rec.
Best evidence: NameAddress
NameJoan I LaneJoan Lane
Date of birth—
UNKNOWN
1949-03-16
Member ID—
null
UHC-13637-61
SSN•••-••-5147—
Phone—
N/A
—
Emailjoan.lane@outlook.com—
Address573 Willow Ct573 Willow Ct
City / state / ZIPPlano, TX, 75001Plano, TX, 75001
Group—GRP-1519
Plan—CHOICE-PLUS-PPO
Sources, recordsCLM1 recordTPA ×1CLM ×12 records

Evidence detail

How the scoring agent compared the incoming record to the record it matched inside each candidate

▶#1MBR-034344Joan Lane0.83
Matched against TPA-50405, 2 fields compared, weighted score 0.830
FieldSimilarityWeightShareNote
Name1.00360%
Address1.00240%exact
Guard: Too few fields to compareConflicts: none
Records in this identity

Case audit

Every transition on this case, sealed into the hash chain

  1. Steward case openedEscalation agent2026-10-19 19:54:392451a4bf3b
    Escalated CLM-400863, top score 0.83, candidates MBR-034344

AI recommendation

Advisory only; the steward decides

The model can read the same side-by-side evidence and suggest link, new or reject with a rationale. It never decides.

Steward decision

Recording a decision resumes the paused workflow and updates the graph immediately

Decision
At least 8 characters (0/8)
ActorJ. Okafor (Data Stewardship)
Choose an option
Checkpoint
ckpt-run-mvfoap9e-79471
Stage
Human steward
Policy version
v1, threshold 0.85, floor 0.6
Provisional identity
MBR-042158
Opened
2026-10-19 19:54:36
Top score
0.83