Claims workbench/CLM-2026-003170
Professional claim · CMS-1500 · EDI 837P

CLM-2026-003170

Pinecrest Physical Therapy, Physical Therapy. Service 2025-12-09 at office (POS 11). Received 2026-01-20.

Denied
Billed
$350.00
2 lines
Allowed
$217.00
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-91709-03
Date of birth
1993-01-19
Identity
Verified3 records, confidence 0.99
Claim record
CLMCLM-428660
Relationship
Self, Tampa, FL

Coverage and accumulators

Found by member ID

Plan
OPTIONS-PPO PPO group GRP-2118
Coverage period
2025-03-01 to present
Deductible
$451.17 of $3,500.0013%
Out-of-pocket maximum
$26.40 of $7,000.000%
Copays
office $20.00, specialist $50.00, emergency $350.00
Physical therapy visits
13 of 20 used

Provider

Billing and rendering

Billing provider
Pinecrest Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
8020189691
Network
In network
Rendering NPI
7974183353
Location
Austin, TX · TIN 13-9684371
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$264.00$163.68——DeniedCO18
297140Manual therapy, 15 minutes—11$86.00$53.32——DeniedCO18
Totals$350.00$217.00——
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
Claim header
Patient account
PA-891040
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-003496 (verified, link confidence 0.99).
EligibilityPassActive on 2025-12-09: OPTIONS-PPO (PPO), effective 2025-03-01.
Timely filingPassReceived 42 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-003169: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Pinecrest Physical Therapy (8020189691).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 13 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Pinecrest Physical Therapy2025-12-09 13:26

    Established patient presents with aftercare following joint replacement surgery; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-01-20 01:24

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-01-20 11:31

    Reviewed with the member's history on file. Holding for the items listed above.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-003169: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0040742026-03-26Northgate Internal Medicine Associates$723.00Approved
CLM-2026-0031692025-12-09Pinecrest Physical Therapy$350.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.