Claims workbench/CLM-2026-003306

Institutional claim · UB-04 · EDI 837I

CLM-2026-003306

Harbor Bone and Joint Center, Orthopedic Surgery. Service 2026-03-12 at outpatient hospital (POS 22). Received 2026-07-25.

DeniedIdentity on hold: CASE-004017

Billed

$2,025.00

1 line

Allowed

$1,113.75

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Deny

CO29

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Steven Carr
Member ID: UHC-95393-63
Date of birth: —
Identity: Provisional1 records, confidence 1.00
Claim record: CLMCLM-413599
Relationship: Self, Houston, TX

Coverage and accumulators

Found by member ID

Plan: OPTIONS-PPO PPO group GRP-4344
Coverage period: 2025-11-01 to 2026-05-16
Deductible: $124.90 of $1,000.0012%
Out-of-pocket maximum: $1,090.06 of $3,000.0036%
Copays: office $30.00, specialist $50.00, emergency $250.00
Physical therapy visits: 1 of 20 used

Provider

Billing and rendering

Billing provider: Harbor Bone and Joint Center
Orthopedic Surgery · taxonomy 207X00000X
NPI: 1970418400
Network: In network
Rendering NPI: 6914344513
Location: Tampa, FL · TIN 23-8846705
Authorisation / referral: PA2025090997 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	73721 rev 0610	MRI lower extremity joint without contrast	—	1	1	$2,025.00	$1,113.75	—	—	DeniedCO29
Totals						$2,025.00	$1,113.75	—	—

Diagnoses (ICD-10-CM)

1. M17.11 Unilateral primary osteoarthritis, right kneeprincipal
2. S83.241A Other tear of medial meniscus, right knee, initial encounter

Claim header

Patient account: PA-674138
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Fail	IDQ	Member record is in open steward case CASE-004017; payment withheld until the identity is confirmed. Member identity under steward review
Eligibility	Pass		Active on 2026-03-12: OPTIONS-PPO (PPO), effective 2025-11-01, terms 2026-05-16.
Timely filing	Fail	CO29	Received 135 days after the last date of service (limit 90). Time limit for filing has expired
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2025090997 on file for 73721.
Provider network	Pass		In-network provider Harbor Bone and Joint Center (1970418400).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Harbor Bone and Joint Center2026-03-12 13:30
Established patient presents with unilateral primary osteoarthritis, right knee; symptoms reviewed and vitals within expected range.
SystemSystem: Claims system2026-07-25 04:58
Received more than 90 days after the last date of service. Check for a timely-filing waiver before finalising.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-07-25 09:28
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

Prior auth letterPA2025090997_approval.pdf2 pages
Utilisation management approval letter for 73721 (MRI lower extremity joint without contrast), valid 2026-03-12 to 2026-06-10.
Itemized billitemized_PA-674138.pdf2 pages
Itemised statement totalling $2025.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Member identity: Member record is in open steward case CASE-004017; payment withheld until the identity is confirmed. Timely filing: Received 135 days after the last date of service (limit 90).

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO29scenario: Late filing

Received after the timely-filing limit.

Review queue Member identity