Claims workbench/CLM-2026-006697
Professional claim · CMS-1500 · EDI 837P

CLM-2026-006697

Harbor Rehabilitation Center, Physical Therapy. Service 2026-03-22 at office (POS 11). Received 2026-04-25.

Denied
Billed
$264.00
2 lines
Allowed
$163.68
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
LIM
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-42600-61
Date of birth
1981-01-22
Identity
Verified7 records, confidence 0.99
Claim record
CLMCLM-404440
Relationship
Self, Miami, FL

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-3364
Coverage period
2025-06-01 to present
Deductible
$293.87 of $500.0059%
Out-of-pocket maximum
$748.30 of $2,000.0037%
Copays
office $25.00, specialist $50.00, emergency $250.00
Physical therapy visits
20 of 20 used

Provider

Billing and rendering

Billing provider
Harbor Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
5301440876
Network
In network
Rendering NPI
1022928265
Location
Denver, CO · TIN 55-4519384
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$178.00$110.36——DeniedLIM
297140Manual therapy, 15 minutes—12$86.00$53.32——DeniedLIM
Totals$264.00$163.68——
Diagnoses (ICD-10-CM)
  • 1. M25.561 Pain in right kneeprincipal
  • 2. M54.50 Low back pain, unspecified
Claim header
Patient account
PA-418033
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-011787 (verified, link confidence 0.99).
EligibilityPassActive on 2026-03-22: CHOICE-PLUS-PPO (PPO), effective 2025-06-01.
Timely filingPassReceived 34 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Harbor Rehabilitation Center (5301440876).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsFailLIMPhysical therapy visits used 20 of 20 for the plan year.
Benefit limit reached
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Harbor Rehabilitation Center2026-03-22 17:28

    Established patient presents with pain in right knee; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-04-25 01:28

    Member has used the annual physical-therapy visit benefit for the plan year.

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-04-25 14:03

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Benefit limits: Physical therapy visits used 20 of 20 for the plan year.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0287272026-08-26Canyon Primary Care Associates$282.00Approved
CLM-2026-0239212026-05-19Meadow GI Associates$3,018.00Approved
CLM-2026-0262962025-09-18Canyon Cardiovascular Associates$305.00Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedLIMscenario: Benefit limit

Annual visit limit exhausted.