Claims workbench/CLM-2026-007102

Professional claim · CMS-1500 · EDI 837P

CLM-2026-007102

Heritage Physical Therapy, Physical Therapy. Service 2026-01-13 at office (POS 11). Received 2026-02-17.

Denied

Billed

$438.00

3 lines

Allowed

$271.56

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Deny

CO18

Decided by

Claims rules engine

2026-10-22 12:44

Member

Resolved through the identity graph

Member: Billy Romero
Member ID: UHC-51311-12
Date of birth: 1992-09-22
Identity: Verified5 records, confidence 0.99
Claim record: CLMCLM-427777
Relationship: Child, Mesa, AZ

Coverage and accumulators

Found by member ID

Plan: SELECT-EPO EPO group GRP-8526
Coverage period: 2022-08-01 to present
Deductible: $334.00 of $1,500.0022%
Out-of-pocket maximum: $574.04 of $4,500.0013%
Copays: office $25.00, specialist $40.00, emergency $250.00
Physical therapy visits: 19 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI: 7650650246
Network: In network
Rendering NPI: 2206940100
Location: Miami, FL · TIN 30-1447638
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	97110	Therapeutic exercise, 15 minutes	—	4	1	$348.00	$215.76	—	—	DeniedCO18
2	97140	Manual therapy, 15 minutes	—	1	1,2	$60.00	$37.20	—	—	DeniedCO18
3	97014	Electrical stimulation, unattended	—	1	1	$30.00	$18.60	—	—	DeniedCO18
Totals						$438.00	$271.56	—	—

Diagnoses (ICD-10-CM)

1. M54.50 Low back pain, unspecifiedprincipal
2. M75.100 Unspecified rotator cuff tear, unspecified shoulder

Claim header

Patient account: PA-806638
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-002021 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-01-13: SELECT-EPO (EPO), effective 2022-08-01.
Timely filing	Pass		Received 35 days after service (limit 90).
Duplicate check	Fail	CO18	Exact duplicate of CLM-2026-007101: same member, date of service, procedures and billing provider. Exact duplicate claim or service
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Heritage Physical Therapy (7650650246).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Note		Physical therapy visits used 19 of 20.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Physical Therapy2026-01-13 13:54
Patient seen for low back pain, unspecified.
SystemSystem: Claims system2026-02-17 05:30
System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.
AdministrativeExaminer: R. Patel (Claims Examiner II)2026-02-17 09:12
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-22 12:44
Duplicate check: Exact duplicate of CLM-2026-007101: same member, date of service, procedures and billing provider. Benefit limits: Physical therapy visits used 19 of 20.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-007101	2026-01-13	Heritage Physical Therapy	$438.00	Approved
CLM-2026-027073	2025-12-02	Harbor Primary Care Associates	$190.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.

Review queue Member identity