Claims workbench/CLM-2026-013246
Professional claim · CMS-1500 · EDI 837P

CLM-2026-013246

Lakeside Physical Therapy, Physical Therapy. Service 2026-07-14 at office (POS 11). Received 2026-08-19.

Denied
Billed
$540.00
3 lines
Allowed
$334.80
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-02351-86
Date of birth
1979-11-17
Identity
Verified3 records, confidence 0.99
Claim record
CLMCLM-429389
Relationship
Self, San Diego, CA

Coverage and accumulators

Found by member ID

Plan
OPTIONS-PPO PPO group GRP-1989
Coverage period
2025-05-01 to present
Deductible
$663.16 of $3,500.0019%
Out-of-pocket maximum
$3,077.53 of $14,000.0022%
Copays
office $30.00, specialist $75.00, emergency $350.00
Physical therapy visits
8 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
8769647701
Network
In network
Rendering NPI
1751696745
Location
Austin, TX · TIN 82-6971924
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$316.00$195.92——DeniedCO18
297014Electrical stimulation, unattended—11$58.00$35.96——DeniedCO18
397161PT evaluation, low complexity2511$166.00$102.92——DeniedCO18
Totals$540.00$334.80——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
  • 2. Z47.1 Aftercare following joint replacement surgery
Claim header
Patient account
PA-708933
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-011238 (verified, link confidence 0.99).
EligibilityPassActive on 2026-07-14: OPTIONS-PPO (PPO), effective 2025-05-01.
Timely filingPassReceived 36 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-013245: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (8769647701).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 8 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2026-07-14 13:07

    Patient seen for low back pain, unspecified.

  • SystemSystem: Claims system2026-08-19 06:00

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-013245: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0132452026-07-14Lakeside Physical Therapy$540.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.