Claims workbench/CLM-2026-013347

Professional claim · CMS-1500 · EDI 837P

CLM-2026-013347

Lakeside Bone and Joint Center, Orthopedic Surgery. Service 2026-01-09 at office (POS 11). Received 2026-02-10.

DeniedIdentity on hold: CASE-000258

Billed

$466.00

2 lines

Allowed

$288.92

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Deny

CO18

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Priya Barnes
Member ID: UHC-69445-73
Date of birth: 2006-09-24
Identity: Provisional1 records, confidence 1.00
Claim record: CLMCLM-406913
Relationship: Self

Coverage and accumulators

Found by member ID

Plan: OPTIONS-PPO PPO group GRP-5082
Coverage period: 2025-04-01 to 2026-03-24
Deductible: $1,153.94 of $1,500.0077%
Out-of-pocket maximum: $786.63 of $6,000.0013%
Copays: office $30.00, specialist $50.00, emergency $150.00
Physical therapy visits: 12 of 20 used

Provider

Billing and rendering

Billing provider: Lakeside Bone and Joint Center
Orthopedic Surgery · taxonomy 207X00000X
NPI: 2952838284
Network: In network
Rendering NPI: 9285817380
Location: Phoenix, AZ · TIN 50-3046245
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	20610	Joint injection, major joint	—	1	1	$264.00	$163.68	—	—	DeniedCO18
2	99213	Office visit, established patient, low complexity	—	1	2	$202.00	$125.24	—	—	DeniedCO18
Totals						$466.00	$288.92	—	—

Diagnoses (ICD-10-CM)

1. M25.561 Pain in right kneeprincipal
2. S83.241A Other tear of medial meniscus, right knee, initial encounter
3. M17.12 Unilateral primary osteoarthritis, left knee

Claim header

Patient account: PA-136464
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Fail	IDQ	Member record is in open steward case CASE-000258; payment withheld until the identity is confirmed. Member identity under steward review
Eligibility	Pass		Active on 2026-01-09: OPTIONS-PPO (PPO), effective 2025-04-01, terms 2026-03-24.
Timely filing	Pass		Received 32 days after service (limit 90).
Duplicate check	Fail	CO18	Exact duplicate of CLM-2026-013346: same member, date of service, procedures and billing provider. Exact duplicate claim or service
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Lakeside Bone and Joint Center (2952838284).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Lakeside Bone and Joint Center2026-01-09 09:57
Established patient presents with pain in right knee; symptoms reviewed and vitals within expected range.
SystemSystem: Claims system2026-02-10 04:59
System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.
AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-02-10 13:32
Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Member identity: Member record is in open steward case CASE-000258; payment withheld until the identity is confirmed. Duplicate check: Exact duplicate of CLM-2026-013346: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-013346	2026-01-09	Lakeside Bone and Joint Center	$466.00	Pended

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.

Review queue Member identity