Claims workbench/CLM-2026-019773
Professional claim · CMS-1500 · EDI 837P

CLM-2026-019773

Mesa Physical Therapy, Physical Therapy. Service 2026-05-23 at office (POS 11). Received 2026-06-19.

Denied
Billed
$331.00
2 lines
Allowed
$205.22
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-31863-51
Date of birth
1948-01-19
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-405602
Relationship
Self, Scottsdale, AZ

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-6767
Coverage period
2022-03-01 to 2026-05-03
Deductible
$638.97 of $3,500.0018%
Out-of-pocket maximum
$2,131.69 of $7,000.0030%
Copays
office $30.00, specialist $75.00, emergency $350.00
Physical therapy visits
1 of 20 used

Provider

Billing and rendering

Billing provider
Mesa Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
7870543981
Network
In network
Rendering NPI
7808194758
Location
Houston, TX · TIN 58-9513034
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$120.00$74.40——DeniedCO27
297161PT evaluation, low complexity—12$211.00$130.82——DeniedCO27
Totals$331.00$205.22——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
  • 2. M25.561 Pain in right knee
Claim header
Patient account
PA-104849
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-005342 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-05-23 is after coverage terminated on 2026-05-03.
Expenses incurred after coverage terminated
Timely filingPassReceived 27 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Mesa Physical Therapy (7870543981).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 1 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Mesa Physical Therapy2026-05-23 09:20

    Patient seen for low back pain, unspecified.

  • SystemSystem: Claims system2026-06-19 01:22

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-06-19 09:30

    Reviewed with the member's history on file. Holding for the items listed above.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-05-23 is after coverage terminated on 2026-05-03.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0330592026-08-30Sunrise Physical Therapy$396.00Denied
CLM-2026-0171612025-12-07Sunrise Behavioral Health$270.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.