Claims workbench/CLM-2026-033059
Professional claim · CMS-1500 · EDI 837P

CLM-2026-033059

Sunrise Physical Therapy, Physical Therapy. Service 2026-08-30 at office (POS 11). Received 2026-09-04.

Denied
Billed
$396.00
2 lines
Allowed
$245.52
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-31863-51
Date of birth
1948-01-19
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-405604
Relationship
Self, Scottsdale, AZ

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-6767
Coverage period
2022-03-01 to 2026-05-03
Deductible
$638.97 of $3,500.0018%
Out-of-pocket maximum
$2,131.69 of $7,000.0030%
Copays
office $30.00, specialist $75.00, emergency $350.00
Physical therapy visits
1 of 20 used

Provider

Billing and rendering

Billing provider
Sunrise Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
7462471310
Network
In network
Rendering NPI
5873169846
Location
Tampa, FL · TIN 63-7352988
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$162.00$100.44——DeniedCO27
297161PT evaluation, low complexity—11,2$234.00$145.08——DeniedCO27
Totals$396.00$245.52——
Diagnoses (ICD-10-CM)
  • 1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
  • 2. Z47.1 Aftercare following joint replacement surgery
Claim header
Patient account
PA-583305
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-005342 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-08-30 is after coverage terminated on 2026-05-03.
Expenses incurred after coverage terminated
Timely filingPassReceived 5 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Sunrise Physical Therapy (7462471310).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 1 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Sunrise Physical Therapy2026-08-30 09:50

    Follow-up for unspecified rotator cuff tear, unspecified shoulder. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-09-04 04:14

  • AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-09-04 14:00

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-08-30 is after coverage terminated on 2026-05-03.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0197732026-05-23Mesa Physical Therapy$331.00Denied
CLM-2026-0171612025-12-07Sunrise Behavioral Health$270.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.