Claims workbench/CLM-2026-020451
Professional claim · CMS-1500 · EDI 837P

CLM-2026-020451

Heritage Behavioral Health, Behavioral Health. Service 2026-02-27 at telehealth (POS 02). Received 2026-03-08.

Denied
Billed
$312.00
1 line
Allowed
$193.44
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-62395-04
Date of birth
2000-10-04
Identity
Verified6 records, confidence 0.96
Claim record
CLMCLM-417926
Relationship
Self, Nashville, TN

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-3261
Coverage period
2022-02-01 to 2026-03-25
Deductible
$1,136.74 of $1,500.0076%
Out-of-pocket maximum
$561.62 of $3,000.0019%
Copays
office $25.00, specialist $60.00, emergency $350.00
Physical therapy visits
0 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Behavioral Health
Behavioral Health · taxonomy 103T00000X
NPI
3499047843
Network
In network
Rendering NPI
4195074651
Location
Minneapolis, MN · TIN 71-8171673
Authorisation / referral
none / REF108784

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199214Office visit, established patient, moderate complexity—11$312.00$193.44——DeniedCO18
Totals$312.00$193.44——
Diagnoses (ICD-10-CM)
  • 1. F90.2 ADHD, combined typeprincipal
Claim header
Patient account
PA-663294
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-000059 (verified, link confidence 0.96).
EligibilityPassActive on 2026-02-27: NAVIGATE-HMO (HMO), effective 2022-02-01, terms 2026-03-25.
Timely filingPassReceived 9 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-020450: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Heritage Behavioral Health (3499047843).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Behavioral Health2026-02-27 18:11

    Follow-up for adhd, combined type. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-03-08 01:10

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-03-08 12:19

    Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Duplicate check: Exact duplicate of CLM-2026-020450: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0010482026-05-30Heritage GI Associates$219.00Denied
CLM-2026-0330782026-03-29Sunrise Dermatology Clinic$407.00Denied
CLM-2026-0204502026-02-27Heritage Behavioral Health$312.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.