Claims workbench/CLM-2026-023759

Professional claim · CMS-1500 · EDI 837P

CLM-2026-023759

Pinecrest Family Practice, Family Medicine. Service 2026-09-14 at office (POS 11). Received 2026-10-13.

PendedReplacement of CLM-2026-023758Identity on hold: CASE-002558

Billed

$295.00

3 lines

Allowed

$182.90

if approved

Plan pays

—

Pended

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Pend

IDQ

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Dorothy Alexander
Member ID: UHC-81221-87
Date of birth: 1946-07-26
Identity: Provisional1 records, confidence 1.00
Claim record: CLMCLM-426403
Relationship: Self

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-4000
Coverage period: 2022-02-01 to present
Deductible: $14.69 of $500.003%
Out-of-pocket maximum: $182.42 of $1,000.0018%
Copays: office $40.00, specialist $50.00, emergency $350.00
Physical therapy visits: 22 of 20 used

Provider

Billing and rendering

Billing provider: Pinecrest Family Practice
Family Medicine · taxonomy 207Q00000X
NPI: 9590925530
Network: In network
Rendering NPI: 7533042421
Location: Denver, CO · TIN 80-5640290
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	36415	Venipuncture	—	1	1	$19.00	$11.78	—	—	PendedIDQ
2	99395	Preventive visit, 18-39 years	—	1	2	$233.00	$144.46	—	—	PendedIDQ
3	90471	Immunization administration	—	1	1	$43.00	$26.66	—	—	PendedIDQ
Totals						$295.00	$182.90	—	—

Diagnoses (ICD-10-CM)

1. E78.5 Hyperlipidemia, unspecifiedprincipal
2. M54.50 Low back pain, unspecified

Claim header

Patient account: PA-380516
Frequency code: 7 (replacement)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 12 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Fail	IDQ	Member record is in open steward case CASE-002558; payment withheld until the identity is confirmed. Member identity under steward review
Eligibility	Pass		Active on 2026-09-14: NULL (PPO), effective 2022-02-01.
Timely filing	Pass		Received 29 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Replacement claim	Review	REPL	Frequency code 7 replaces CLM-2026-023758; the original must be voided when this adjudicates. Replacement claim; supersedes the original submission
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Pinecrest Family Practice (9590925530).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Pended.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Pinecrest Family Practice2026-09-14 17:24
Established patient presents with hyperlipidemia, unspecified; symptoms reviewed and vitals within expected range. Corrected claim: units on line 2 were keyed incorrectly on the original submission. This claim replaces it in full.
SystemSystem: Claims system2026-10-13 02:34
Frequency code 7 (replacement) referencing an earlier claim. Original must be voided when this adjudicates.

Attachments

Documents received with the claim

Corrected claimcorrected_CLM-2026-023758.pdf1 page
Provider cover letter requesting replacement of CLM-2026-023758.

Claim history

Every event on this claim, sealed in the audit chain

Rules enginePended2026-10-21 13:43
Member identity: Member record is in open steward case CASE-002558; payment withheld until the identity is confirmed. Replacement claim: Frequency code 7 replaces CLM-2026-023758; the original must be voided when this adjudicates.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-023758	2026-09-14	Pinecrest Family Practice	$295.00	Pended

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Replacement

Replacement claim supersedes the original.

Review queue Member identity