Claims workbench/CLM-2026-025480

Institutional claim · UB-04 · EDI 837I

CLM-2026-025480

Sunrise Orthopedic Specialists, Orthopedic Surgery. Service 2026-05-27 to 2026-05-28 at inpatient hospital (POS 21). Received 2026-06-06.

Needs review

Billed

$35,644.00

1 line

Allowed

$19,604.20

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Review

CO16, HIGH

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Catherine Collins
Member ID: UHC-00056-21
Date of birth: 1952-01-23
Identity: Verified5 records, confidence 1.00
Claim record: CLMCLM-411683
Relationship: Self, Minneapolis, MN

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-2603
Coverage period: 2025-11-01 to present
Deductible: $727.00 of $1,500.0048%
Out-of-pocket maximum: $1,032.66 of $6,000.0017%
Copays: office $25.00, specialist $50.00, emergency $250.00
Physical therapy visits: 6 of 20 used

Provider

Billing and rendering

Billing provider: Sunrise Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI: 2414063810
Network: In network
Rendering NPI: 3619961683
Location: Phoenix, AZ · TIN 14-5056475
Authorisation / referral: PA2025049340 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	27447 rev 0360	Total knee arthroplasty	—	1	1	$35,644.00	$19,604.20	—	—	Review
Totals						$35,644.00	$19,604.20	—	—

Diagnoses (ICD-10-CM)

1. M54.50 Low back pain, unspecifiedprincipal
2. M17.12 Unilateral primary osteoarthritis, left knee

Claim header

Patient account: PA-765785
Frequency code: 1 (original)
Accident: No
DRG: 470
Admit / discharge: 2026-05-27 to 2026-05-31
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-002036 (verified, link confidence 1.00).
Eligibility	Pass		Active on 2026-05-27: NAVIGATE-HMO (HMO), effective 2025-11-01.
Timely filing	Pass		Received 9 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2025049340 on file for 27447.
Provider network	Pass		In-network provider Sunrise Orthopedic Specialists (2414063810).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Review	CO16	Documentation incomplete: “Established patient presents with low back pain, unspecified; symptoms reviewed and vitals”. Claim lacks information needed for adjudication
High-dollar review	Review	HIGH	Billed $35,644.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required. Billed amount above auto-pay ceiling

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Sunrise Orthopedic Specialists2026-05-28 15:12
Established patient presents with low back pain, unspecified; symptoms reviewed and vitals within expected range. Note dictated; signature pending.
SystemSystem: Claims system2026-06-06 05:04
Rendering provider signature missing on the attached note. Development letter sent to provider.
AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-06-06 13:35
Reviewed with the member's history on file. Holding for the items listed above.

Attachments

Documents received with the claim

Prior auth letterPA2025049340_approval.pdf2 pages
Utilisation management approval letter for 27447 (Total knee arthroplasty), valid 2026-05-27 to 2026-08-25.
Itemized billitemized_PA-765785.pdf3 pages
Itemised statement totalling $35644.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Completeness: Documentation incomplete: “Established patient presents with low back pain, unspecified; symptoms reviewed and vitals”. High-dollar review: Billed $35,644.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-015787	2026-05-29	Sunrise Dermatology Clinic	$1,129.00	Approved
CLM-2026-033217	2025-12-10	Heritage Rehabilitation Center	$327.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.

Review queue Member identity