Claims workbench/CLM-2026-030392
Professional claim · CMS-1500 · EDI 837P

CLM-2026-030392

Lakeside Physical Therapy, Physical Therapy. Service 2026-06-14 at office (POS 11). Received 2026-08-02.

Denied
Billed
$585.00
3 lines
Allowed
$362.70
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-30726-46
Date of birth
1998-07-08
Identity
Verified2 records, confidence 0.96
Claim record
CLMCLM-418582
Relationship
Self, Atlanta, GA

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-4500
Coverage period
2021-07-01 to present
Deductible
$344.24 of $1,000.0034%
Out-of-pocket maximum
$45.94 of $3,000.002%
Copays
office $30.00, specialist $50.00, emergency $150.00
Physical therapy visits
10 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
9861124797
Network
In network
Rendering NPI
5105043421
Location
Houston, TX · TIN 40-0662041
Authorisation / referral
none / REF627627

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$312.00$193.44——DeniedCO18
297140Manual therapy, 15 minutes—12$63.00$39.06——DeniedCO18
397161PT evaluation, low complexity2511$210.00$130.20——DeniedCO18
Totals$585.00$362.70——
Diagnoses (ICD-10-CM)
  • 1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
Claim header
Patient account
PA-480060
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-038800 (verified, link confidence 0.96).
EligibilityPassActive on 2026-06-14: NAVIGATE-HMO (HMO), effective 2021-07-01.
Timely filingPassReceived 49 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-030391: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (9861124797).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 10 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2026-06-14 12:58

    Follow-up for unspecified rotator cuff tear, unspecified shoulder. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-08-02 00:17

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-030391: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0303912026-06-14Lakeside Physical Therapy$585.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.