Claims workbench/CLM-2026-031884
Professional claim · CMS-1500 · EDI 837P

CLM-2026-031884

Pinecrest Behavioral Health, Behavioral Health. Service 2026-08-05 at telehealth (POS 02). Received 2026-08-16.

Billed
$242.00
1 line
Allowed
$150.04
if approved
Plan pays
—
Pended
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Pend
IDQ
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-88172-96
Date of birth
1943-01-01
Identity
Provisional1 records, confidence 1.00
Claim record
CLMCLM-418574
Relationship
Spouse

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-8494
Coverage period
2021-11-01 to present
Deductible
$483.69 of $1,000.0048%
Out-of-pocket maximum
$779.27 of $3,000.0026%
Copays
office $40.00, specialist $60.00, emergency $250.00
Physical therapy visits
13 of 20 used

Provider

Billing and rendering

Billing provider
Pinecrest Behavioral Health
Behavioral Health · taxonomy 103T00000X
NPI
2968932766
Network
In network
Rendering NPI
8515785813
Location
Nashville, TN · TIN 20-1333588
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199214Office visit, established patient, moderate complexity—11$242.00$150.04——PendedIDQ
Totals$242.00$150.04——
Diagnoses (ICD-10-CM)
  • 1. F43.10 Post-traumatic stress disorder, unspecifiedprincipal
  • 2. F41.1 Generalized anxiety disorder
Claim header
Patient account
PA-540429
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityFailIDQMember record is in open steward case CASE-004285; payment withheld until the identity is confirmed.
Member identity under steward review
EligibilityPassActive on 2026-08-05: CHOICE-PLUS-PPO (PPO), effective 2021-11-01.
Timely filingPassReceived 11 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Pinecrest Behavioral Health (2968932766).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Pended.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Pinecrest Behavioral Health2026-08-05 14:37

    Follow-up for post-traumatic stress disorder, unspecified. Plan discussed, medications reconciled.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules enginePended2026-10-21 13:43
    Member identity: Member record is in open steward case CASE-004285; payment withheld until the identity is confirmed.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Clean

Clean claim, priced at contract rate.