Claims workbench/CLM-2026-032372
Professional claim · CMS-1500 · EDI 837P

CLM-2026-032372

Lakeside Physical Therapy, Physical Therapy. Service 2026-08-10 at office (POS 11). Received 2026-09-17.

Denied
Billed
$258.00
2 lines
Allowed
$159.96
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO27, LIM
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-44063-25
Date of birth
1958-12-16
Identity
Verified6 records, confidence 1.00
Claim record
CLMCLM-403046
Relationship
Self, Houston, TX

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-2039
Coverage period
2021-11-01 to 2026-03-26
Deductible
$2,584.86 of $3,500.0074%
Out-of-pocket maximum
$4,737.85 of $10,500.0045%
Copays
office $25.00, specialist $50.00, emergency $350.00
Physical therapy visits
22 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
9861124797
Network
In network
Rendering NPI
1170750297
Location
Houston, TX · TIN 40-0662041
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—31$183.00$113.46——DeniedCO27
297140Manual therapy, 15 minutes—12$75.00$46.50——DeniedCO27
Totals$258.00$159.96——
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
Claim header
Patient account
PA-922381
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-023566 (verified, link confidence 1.00).
EligibilityFailCO27Date of service 2026-08-10 is after coverage terminated on 2026-03-26.
Expenses incurred after coverage terminated
Timely filingPassReceived 38 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (9861124797).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsFailLIMPhysical therapy visits used 22 of 20 for the plan year.
Benefit limit reached
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2026-08-10 15:02

    Follow-up for aftercare following joint replacement surgery. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-09-17 02:43

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-09-17 12:18

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-08-10 is after coverage terminated on 2026-03-26. Benefit limits: Physical therapy visits used 22 of 20 for the plan year.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0209112026-07-22Evergreen Dermatology Clinic$667.00Denied
CLM-2026-0250502026-07-09Pinecrest GI Associates$333.00Denied
CLM-2026-0170502026-02-17Valley Primary Care Associates$41.00Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.