Claims workbench/CLM-2026-032815
Professional claim · CMS-1500 · EDI 837P

CLM-2026-032815

Lakeside Behavioral Health, Behavioral Health. Service 2026-05-09 at office (POS 11). Received 2026-05-29.

DeniedOut of network
Billed
$599.00
2 lines
Allowed
$269.55
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
CO204
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-19675-29
Date of birth
1942-01-18
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-422647
Relationship
Child, Jacksonville, FL

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-9585
Coverage period
2024-02-01 to present
Deductible
$705.93 of $1,500.0047%
Out-of-pocket maximum
$1,035.73 of $3,000.0035%
Copays
office $40.00, specialist $75.00, emergency $150.00
Physical therapy visits
3 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Behavioral Health
Behavioral Health · taxonomy 103T00000X
NPI
2763853613
Network
Out of network
Rendering NPI
4082318484
Location
Austin, TX · TIN 90-0644488
Authorisation / referral
none / REF477544

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
190837Psychotherapy, 60 minutes—11$184.00$82.80——DeniedCO204
290791Psychiatric diagnostic evaluation2512$415.00$186.75——DeniedCO204
Totals$599.00$269.55——
Diagnoses (ICD-10-CM)
  • 1. F43.10 Post-traumatic stress disorder, unspecifiedprincipal
Claim header
Patient account
PA-363398
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-029010 (verified, link confidence 0.99).
EligibilityPassActive on 2026-05-09: NAVIGATE-HMO (HMO), effective 2024-02-01.
Timely filingPassReceived 20 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkFailCO204Billing provider 2763853613 is out of network and the HMO plan has no out-of-network benefit.
Service not covered under the member's plan
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Behavioral Health2026-05-09 15:45

    Follow-up for post-traumatic stress disorder, unspecified. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-05-29 01:27

    Billing provider is out of network and the member's plan has no out-of-network benefit outside of emergencies.

  • AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-05-29 16:58

    Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Provider network: Billing provider 2763853613 is out of network and the HMO plan has no out-of-network benefit.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0343632026-10-06Cornerstone Digestive Health Center$321.00Needs review

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO204scenario: Oon hmo

No out-of-network benefit on this plan.