Claims workbench/CLM-2026-032970

Professional claim · CMS-1500 · Provider portal

CLM-2026-032970

Heritage Behavioral Health, Behavioral Health. Service 2026-02-14 at office (POS 11). Received 2026-03-13.

Needs reviewReplacement of CLM-2026-032969

Billed

$853.00

3 lines

Allowed

$528.86

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Review

REPL

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Matthew Sullivan
Member ID: UHC-21478-31
Date of birth: 1959-03-27
Identity: Verified3 records, confidence 0.99
Claim record: CLMCLM-414125
Relationship: Self, Glendale, AZ

Coverage and accumulators

Found by member ID

Plan: MEDICARE-ADV-B MA group GRP-5072
Coverage period: 2021-05-01 to present
Deductible: $408.44 of $1,000.0041%
Out-of-pocket maximum: $1,456.29 of $3,000.0049%
Copays: office $30.00, specialist $60.00, emergency $350.00
Physical therapy visits: 19 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Behavioral Health
Behavioral Health · taxonomy 103T00000X
NPI: 3499047843
Network: In network
Rendering NPI: 5427382952
Location: Minneapolis, MN · TIN 71-8171673
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	90834	Psychotherapy, 45 minutes	—	1	1	$169.00	$104.78	—	—	Review
2	90837	Psychotherapy, 60 minutes	—	1	1,2	$277.00	$171.74	—	—	Review
3	90791	Psychiatric diagnostic evaluation	—	1	1	$407.00	$252.34	—	—	Review
Totals						$853.00	$528.86	—	—

Diagnoses (ICD-10-CM)

1. F43.10 Post-traumatic stress disorder, unspecifiedprincipal
2. F41.1 Generalized anxiety disorder

Claim header

Patient account: PA-795112
Frequency code: 7 (replacement)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 12 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-014408 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-02-14: MEDICARE-ADV-B (MA), effective 2021-05-01.
Timely filing	Pass		Received 27 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Replacement claim	Review	REPL	Frequency code 7 replaces CLM-2026-032969; the original must be voided when this adjudicates. Replacement claim; supersedes the original submission
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Heritage Behavioral Health (3499047843).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Behavioral Health2026-02-14 18:55
Established patient presents with post-traumatic stress disorder, unspecified; symptoms reviewed and vitals within expected range. Corrected claim: units on line 2 were keyed incorrectly on the original submission. This claim replaces it in full.
SystemSystem: Claims system2026-03-13 02:11
Frequency code 7 (replacement) referencing an earlier claim. Original must be voided when this adjudicates.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-03-13 09:01
Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

Corrected claimcorrected_CLM-2026-032969.pdf1 page
Provider cover letter requesting replacement of CLM-2026-032969.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Replacement claim: Frequency code 7 replaces CLM-2026-032969; the original must be voided when this adjudicates.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-032969	2026-02-14	Heritage Behavioral Health	$853.00	Approved
CLM-2026-014474	2026-02-03	Evergreen Medical Group	$220.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Replacement

Replacement claim supersedes the original.

Review queue Member identity